Sales Support Executive - Reed : Job Details

• Job Type: Full-time 08:00am-17:00pm
• Location: Outskirts of Chelmsford ( Must be able to drive to Location ) 
• Salary: £30,000 Per annum 

Reed are working with a Fantastic business who are seeking a proactive and dedicated Sales Support Executive to serve as the first line of contact for new and existing customers, supporting our Business Development Managers. This role is crucial in driving team targets and diversifying revenue across multiple industries.

• Serve as the first point of contact for customer enquiries via email and telephone.
• Provide sales and administrative support to Business Development Managers.
• Fully qualify customer enquiries through phone interactions.
• Create and provide customer quotes and consistently follow up on enquiries.
• Ensure the completion of '4 Pillar' activities: Enquiry, Quote Follow Up, Purchase Order Confirmation, and Post Sale.
• Maintain and update CRM system data, ensuring all mandatory fields are completed accurately.
• Convert customer enquiries into sales and engage in up-selling and cross-selling as appropriate.
• Add opportunities to the CRM system with detailed notes and estimated close dates.
• Manage time effectively to meet customer SLAs and balance workload.
• Maintain up-to-date professional and technical industry knowledge.

• Proven experience in a sales support role.
• Strong understanding of CRM systems and data management.
• Excellent communication skills, both verbal and written.
• Ability to manage multiple tasks and meet strict deadlines.
• Knowledge of the industry’s product development, key features, and benefits.
• Strong problem-solving skills and the ability to think analytically.
• Professional demeanor and a commitment to providing excellent customer service.

Benefits:

• Additional leave
• Company events
• Company pension
• Employee discount
• Free parking
• Health & wellbeing programme

To apply for the Sales Support Executive position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.