Sales Support Executive - Reed : Job Details

Join our clients dynamic team as a Sales Support Executive, where you'll play a key role in delivering exceptional customer service, driving sales growth, and supporting our Business Development Managers (BDMs). This is a fast-paced, customer-focused role ideal for someone who thrives on building relationships and ensuring smooth operational processes.

Customer Enquiries & Order Management

• Act as the first point of contact for inbound calls, emails, and online enquiries.
• Process customer orders accurately and efficiently.
• Triage sales enquiries and direct them to the appropriate BDM by department.
• Provide initial support and reassurance to customers before handing over to relevant colleagues.

Sales Engagement & Appointment Booking

• Conduct outbound calls to a targeted customer list to schedule appointments for BDMs.
• Convert inbound enquiries into confirmed bookings or sales where applicable.
• Offer clear, tailored pricing and package information based on customer needs.
• Promote additional services and solutions to enhance customer value.
• Coordinate with BDMs to arrange surveys, site visits, and follow-up meetings.

Contract Renewals & Customer Retention

• Manage the renewal process for annual contracts, ensuring timely and smooth transitions.
• Proactively initiate renewal discussions ahead of expiry dates.
• Identify upselling and cross-selling opportunities during renewals.
• Reconnect with lapsed customers using personalised offers and incentives.

CRM Management

• Accurately log all customer interactions, orders, and follow-ups in the CRM system.
• Maintain detailed records of customer preferences, history, and contract terms.
• Monitor lead progress and follow-ups to maximise conversion rates.

Product Expertise & Customer Guidance

• Stay informed about our full range of pest control treatments, products, and industry standards.
• Clearly explain treatment processes, expected outcomes, and preparation steps.
• Provide knowledgeable and helpful advice to both new and existing customers.

Compliance & Best Practice

• Adhere to company policies and UK pest control regulations in all communications and transactions.
• Offer accurate guidance on health, safety, and environmental considerations.

Team Collaboration & Performance

• Work closely with BDMs and operational teams to ensure seamless service delivery.
• Share insights and best practices to support team success.
• Meet or exceed agreed sales and booking targets.

Continuous Improvement

• Gather and relay customer feedback to help enhance our services.
• Recommend improvements to streamline sales and booking processes.
• Participate in ongoing training to develop skills and product knowledge.

• Strong communication and interpersonal skills.
• Proactive and customer-focused mindset.
• Organised, detail-oriented, and able to manage multiple tasks.
• Comfortable with CRM systems and basic sales processes.
• A team player with a drive to meet targets and contribute to business growth.

Send your CV over to or hit APPLY