Sales Support Administrator - Howett Thorpe : Job Details

Our client is seeking a highly organised and proactive Sales Support Administrator to join their Regional Team in the Farnborough area. Operating within the electronics industry, this role plays a vital part in ensuring their customers receive outstanding service and efficient support across the sales process.

Job Title: Sales Support Administrator

Job Type: Permanent

Location: Farnborough

Salary: £28,000 - £30,000

Reference no: 15814

Sales Support Administrator - Benefits

• 22 days holiday (plus bank holidays), increasing with tenure.
• Pension, private healthcare (post-probation).
• Onsite parking.
• Flexible working time arrangements (Monday - Friday).

Sales Support Administrator - About The Role

You will be responsible for processing quotes and orders, handling customer enquiries, and supporting the wider Sales Team.

Key responsibilities:

• Process customer quote requests and purchase orders in accordance with internal sales procedures.
• Handle and monitor all orders from universities and those placed via the company website.
• Request the setup of new customer credit accounts as needed.
• Manage and process any customer or supplier change orders.
• Expedite orders with the factory to meet customer delivery requirements.
• Manage the late order report, address issues, and escalate where necessary to the Sales Manager.
• Respond promptly and professionally to a high volume of customer emails and calls.
• Flag relevant customer feedback to the appropriate Account Manager.
• Provide general administrative support to the Sales Team as directed by the Sales Manager.
• Ensure a consistently high standard of customer service.

Full training will be provided.

The successful Sales Support Administrator will have:

• Proven experience in an administrative or sales support role.
• Experience answering customer and client queries via phone and email.
• Excellent verbal and written communication skills.
• Strong telephone manner with a customer-first mindset.
• Confident using computers and Microsoft Office.
• Ability to work well under pressure and meet deadlines.
• High attention to detail and accuracy.
• Self-motivated with the ability to work independently.
• Flexible and team-oriented approach, willing to assist colleagues when needed.

Howett Thorpe are acting as a recruitment agency in relation to this role and comply with all relevant UK legislation and do not discriminate on any protected characteristics. Due to the high volume of applications, we currently receive, we are unable to respond to all candidates. If you do not hear from a consultant within 5 working days, please assume that you have not been successful.

Refer a Friend

If this job is not of interest to you, but you know a friend or colleague who may be interested, recommend them to us and receive a minimum of £100 in vouchers if we assist them in securing a permanent role and a minimum of £25 in vouchers if we place them in a temporary assignment. (Terms & conditions apply)