Sales Support Administrator - 12 Month FTC - YourRecruit : Job Details

Sales Support Administrator - 12 Month Fixed Term Contract

Are you highly organised, proactive, and confident in a fast-paced administrative role? Our client, a well-established and fast-growing technology-led organisation in the energy sector, is looking for an experienced Sales Support Administrator to join their team on a 12-month Fixed Term Contract.

With over 40 years in business, 3,500+ customers, and more than 300 employees, this company continues to lead the market in energy data and services. This role will be based at their Horley office, with a hybrid working model.

Salary: £23,000 - £25,000

Location: Horley (Hybrid - 2 days office / 3 days remote)Contract: 12-month FTCHours: Monday to Friday, 9am - 5pm (35 hours per week)Travel: Occasional travel to other offices (Blackpool/Bristol approx. 6 times per year)

Benefits Include:

• Company pension scheme
• Holiday entitlement starting at 20 days (rising to 25 with service)
• Holiday EXTRA - option to purchase up to 5 extra days
• Simply Health scheme
• Season ticket loans
• Employee Assistance Programme (legal, health, counselling)
• Company social events - Summer BBQ, festive celebrations
• Discretionary bonus awards

Key Responsibilities:

• Manage and respond to multiple shared inboxes.
• Qualify and direct incoming telephone and email enquiries.
• Accurately input and process orders in the CRM, billing, and management systems.
• Generate and manage maintenance agreements and contract variations.
• Respond to and process orders and queries within SLA timeframes.
• Maintain and update customer data, contracts, and system information.
• Identify and resolve or escalate order data discrepancies.
• Create and manage reporting in Excel (portfolios, stats, etc.).
• Maintain sales documentation and ensure materials are up to date.
• Organise and attend weekly/monthly internal sales meetings, with occasional external travel.
• Deliver accurate, professional support to both customers and internal teams.

About You:

• Proven administrative experience in a fast-paced environment.
• Excellent organisation and attention to detail.
• Strong written and verbal communication skills.
• Proficient in Microsoft Excel, Word, and Outlook.
• Able to prioritise effectively and handle multiple tasks.
• Customer-focused and team-oriented with a professional approach.
• Confident and calm under pressure.
• Analytical thinker and effective problem solver.

For your information:

*Interested? Please send your CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)

***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.

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