Sales Order Processor - Inbound and Outbound - Reed : Job Details

My market leading St. Helens based client are the UK’s largest independent manufacturer within their field, they are experiencing year on year growth, making now a very exciting time to join this hugely successful business.

My client is looking to recruit an experienced Customer Service / Sales Order Processor to start as soon as possible. You will be required to work from 08:30 - 17:00 Monday - Friday (40 hours per week) and the annual salary will be £26,000.

The Customer Service Advisor / Sales Order Processor is a vital role in the business, you will be the first point of contact for all customers with regard to placing orders, order progress, delivery times and order queries. Attention to detail and data accuracy is very important as my client provides a first-class customer experience and are a fast-moving business.

Job Description

• Dealing with inbound customer service-related calls regarding, placing orders, order progress, delivery times and order queries.
• Entering sales orders accurately and promptly onto the in-house system.
• Effective up-selling and cross-selling during inbound customer order calls.
• Outbound calls to existing customers to promote special offers.
• Outbound calls to lapsed customers who haven’t ordered in a while, to reignite interest 
• Outbound calls to promote point-of-sale Managing outbound delivery date for customer orders
• Updating delivery note detail accurately
• Updating spreadsheets containing customer and order details

Person Specification

• Excellent telephone manner and experience of dealing with a high volume of inbound calls
• Strong administration skills
• Customer focused
• Good IT skills - MS Excel/Word
• Attention to detail

Please apply online immediately as my client is looking to start the successful candidate as soon as possible.