Sales Office Manager - Innova Search : Job Details

Location: Hybrid – minimum 3 days per week in Llanwrtyd Wells, Mid Wales

Contract: Full-time, Permanent

Salary: £45,000–£55,000 performance bonus benefits

We’re recruiting a Sales Office Manager to lead and develop an internal sales team within a well-established UK business. This is a hands-on role where you’ll oversee daily operations, drive high standards of customer service, and support the external sales team in securing and growing key accounts.

This hybrid role requires a regular on-site presence (at least 3 days a week) to provide leadership and ensure smooth day-to-day sales operations.

• Lead, manage, and develop the internal sales team, setting objectives and driving performance.
• Oversee customer enquiries, quotations, and order processing to ensure accuracy and efficiency.
• Build strong relationships with key accounts, working closely with external sales to deliver a seamless customer experience.
• Support complex orders and liaise with suppliers to resolve challenges.
• Develop and implement sales strategies in line with company goals.
• Monitor KPIs, pipeline activity, and provide regular performance reports.
• Enhance internal processes to improve communication and efficiency.
• Keep up to date with industry trends and market activity.

• Proven experience managing and developing an internal sales or customer service team.
• Strong track record in B2B sales or account management.
• Excellent organisational and communication skills with the ability to lead by example.
• Proficient with CRM systems, reporting tools, and Microsoft Office.
• Willing to be based in Llanwrtyd Wells at least 3 days a week.
• Full UK driving licence.

Desirable:

• Experience in electronics, engineering, or technical product sales.
• Familiarity with ISO, AS, BS, or CECC quality standards.
• Background in quality-critical sectors (defence, aerospace, rail, or industrial).

• £45,000–£55,000 salary (depending on experience).
• Performance bonus.
• Pension and benefits package.
• Career progression opportunities and ongoing professional development.
• A chance to lead a close-knit sales team in a supportive, specialist business.