Sales Customer Service Advisor - red recruitment : Job Details

Are you looking for a new Sales Customer Service position? If you are passionate about helping customers and would like to service customers of a well-known household brand, Red wants to speak with you!

Red Recruitment is recruiting Sales Customer Service Advisors to work in a customer service centre in Birkenhead. You will be working for one of the UKs highest quality outsourcers on a permanent basis.

The hourly rate is £12.21 per hour and this is a full-time, office-based role Monday to Saturday, 8am - 9pm (40 hours per week).

Benefits and Package for a Sales Customer Service Advisor:

• Salary: £12.21 per hour + £300 monthly commission
• Hours: Monday to Saturday, 8am - 9pm, 40 hours per week (working 5 days out of 7 on a rota basis)
• Contract Type: Permanent
• Location: Birkenhead
• Start date: 18th August
• £300 monthly commission
• Health and wellbeing support
• Pension scheme
• Exclusive discounts and financial support
• 28 days annual leave

Key Responsibilities of a Sales Customer Service Advisor:

• Delivering exceptional service to customers over the phone
• Assisting with a wide range of enquiries, including billing questions, technical support for mobile and broadband, and general account management
• Efficiently troubleshooting and resolving customer issues, always aiming for a first-contact resolution
• Proactively identifying sales opportunities during customer interactions, such as recommending upgrades, cross-selling additional products
• Achieving and exceeding sales, retention, and customer satisfaction targets
• Clearly explaining complex product information and technical details to business customers
• Maintaining accurate customer records and ensuring data privacy and compliance
• Collaborating with internal teams to resolve more complex issues and ensure a seamless customer journey

Key Skills and Experience of a Sales Customer Service Advisor:

• You should have a clear desire to work in customer service
• Ideally, you will have a strong sales aptitude and target-driven mentality
• You should be passionate about helping customers to a high level
• You must have excellent communication skills
• Being reliable is essential
• Being IT proficient is required as you will be using various systems

If you are interested in this temporary position and have a desire to provide customer service on the telephone, Red would love to speak with you!

Please apply now!

Red Recruitment (Agency)