Sales Coordinator - Reed : Job Details

Are you a detail-driven professional with a passion for international customer service and logistics? We're working with a leading manufacturer in South Wales who is seeking a Sales & Export Coordinator to join their dynamic operations team.

This is a fantastic opportunity to play a pivotal role in managing global client relationships and overseeing the full export process, from order handling to customs compliance and shipping logistics. If you're looking for a role where you can make a real impact and collaborate across departments, this could be the perfect fit.

Key Responsibilities:

• Manage daily export sales order processing and ensure smooth communication between sales and operations.
• Act as the voice of the customer, ensuring accurate and timely information exchange.
• Oversee delivery documentation, ensuring compliance with international regulations.
• Build and maintain strong relationships with freight forwarders and shipping partners.
• Collaborate with internal teams including Design, Quality, Supply Chain, and Manufacturing.
• Demonstrate ambassadorial skills and a proactive approach to problem-solving.

Internal & External Stakeholders:

• Internal: Sales, R&D, Quality, Procurement, Production, Finance, HR, Marketing, Supply Chain.
• External: International customers, logistics providers, customs and regulatory bodies.

What We’re Looking For:

• Previous experience in sales support, customer service, or export coordination.
• Strong administrative and organisational skills.
• Great attention to detail.
• Excellent communication and listening abilities.
• Proficiency in Microsoft Office and ERP systems (e.g., Dynamics 365).
• Commercial awareness and a customer-first mindset.
• Ability to stay calm under pressure and manage multiple priorities.

Personal Attributes:

• Self-motivated, reliable, and professional.
• Enthusiastic team player with a resilient and adaptable nature.
• Committed to health & safety and continuous improvement.