Sales Consultant - Riverside Group : Job Details

Job Title: Sales ConsultantContract Type: permanent Salary: £41,513.96 per annum Working Hours: 35 hours per weekWorking Pattern: Based on site Tuesday, Thursday, Friday and SaturdayLocation: Based in the Camden office day with the team on Wednesdays(Current site will be working at will be Aqua Gardens in E16 although location may change dependent on site availability )If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.The difference you will make as Sales ConsultantAs a New Homes Sales Consultant, you will play a vital role in selling shared ownership homes to eligible buyers across a range of new developments in London. You will be the first point of contact for prospective purchasers, guiding them through the buying journey from initial enquiry to handover and completion. This is a customer-facing role that requires strong interpersonal, organisational, and sales skills. Ideally in this role you will liaise with internal and external stakeholders pre-launch to ensure sales and marketing material is available, also you will proactively manage sales enquiries via phone, email, online portals, and in person.About youWe are looking for someone with:•    Successful track record selling homes and strong understanding of new homes sales•    In depth knowledge of industry legislation.•    Knowledge of the conveyancing process and legal requirements related to property transactions•    Excellent oral and written communication skills•    Customer focused mindset with a commitment to delivering high quality service •    Ability to work under pressure and meet deadlines•    Excellent organizational skills and the ability to manage multiple sales pipelines•    Ability to perform in a fast-paced environment, while maintaining an enthusiastic and positive approach.Why Riverside?At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.Working with us, you’ll enjoy:

• Competitive pay & generous pension 
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. Applications may close before the deadline, so please apply early to avoid disappointment.Role Profile•    Liaise with internal and external stakeholders pre-launch to ensure sales and marketing material is available •    Proactively manage sales enquiries via phone, email, online portals, and in person.•    Qualify applicants for shared ownership in line with eligibility criteria and affordability assessments.•    Conduct viewings with customers on site.•    Guide customers through the shared ownership sales process with clarity, empathy, and professionalism.•    Progress sales through the conveyancing period through to legal completion•    Liaise with internal teams, mortgage advisors, solicitors, and other stakeholders to ensure smooth and timely completions, and 28 day exchange deadlines are met •    Provide regular updates to buyers throughout the customer journey.•    Maintain accurate CRM records and update sales reports as required.•    Deliver outstanding customer service, ensuring a positive experience at every stage.•    Achieve individual and team sales targets across multiple developments.•    Support open days, launches, and marketing events as needed (occasional evenings and weekends may be required).•    Ensure corporate annual financial year targets are met •    Ensure price lists and documentation is kept up to date •    Attend weekly sales meetings to discuss progress of sales, highlight risk and challenges •    Support the Sales Manager by providing updates on sales progression and customer satisfaction within weekly sales reports, highlighting challenges and achievements •    Ensure sales comply with policies and housing regulations•    Maintain accurate and up-to-date records of all transactions on internal CRM systems •    Understand GLA and Homes England funding requirements•    Understand Shared...