Sales And Business Development - Reed : Job Details

Internal Sales and Customer Support

Location: Sudbury, Suffolk, CO10

Job Type: Full-time, 40 hours per week, Monday to Friday

Reed in Colchester are delighted to be supporting our client seeking an Internal Sales and Customer Support specialist on a full time, permanent basis. You will offer first-class customer service and collaborate across departments to achieve business goals. This role is ideal for someone with a strong background in internal sales or customer service within a distribution environment.

Day-to-day of the role:

• Process customer orders and prepare quotes/bills of materials while determining effective pricing
• Handle sales enquiries for all products within the Business range
• Manage enquiries on customer accounts and liaise with the warehouse regarding special delivery orders
• Raise purchase orders and follow up on quotations.
• Manage all aspects of customer relationships and work as part of the team to drive positive sales results
• Achieve and exceed agreed KPIs
• Learn existing processes and strive for continuous improvement
• Ensure all customers are dealt with in a timely and friendly manner
• Undertake ad hoc projects as required, upsell products, and generate leads.
• Handle outbound/inbound calls
• Address and log customer complaints effectively.

Required Skills & Qualifications:

• Experience working within an Internal Sales/Customer Service team.
• Understanding of the sales process within a distribution environment.
• IT literacy, particularly in MS Office and ERP systems; knowledge of SAP is an advantage.
• Excellent communication skills, both written and verbal.
• Ability to work both independently and as part of a team.
• Flexible attitude to working patterns and a natural problem-solving ability.

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional growth and development within the company.

To express you interest in this vacancy, please click APPLY!