Sales Account Manager - Reed : Job Details

Job Type: Account Manager

Location: Colchester

Reed in Colchester are delighted to be supporting our client seeking an Account Manager as part of their strategic refocus on Customer Care. This position offers a unique opportunity to manage client accounts, ensuring exceptional service standards and fostering strong customer relationships. Reporting to the Sales and Marketing Director, you will play a key role in managing inspections, repairs, and product sales, while promoting our comprehensive range of services.

Day-to-Day Responsibilities:

• Manage multiple customer accounts, handling queries, bookings, and returns efficiently in a fast-paced environment.
• Ensure accurate customer information is captured in the CRM system, and all relevant procedures are meticulously followed.
• Raise and manage orders for inspections, callouts, and repairs, ensuring they are scheduled at least three months in advance and confirmed two weeks prior to execution.
• Collaborate closely with the Operations Director and Logistical Planner to rebook and confirm returned work within the same week, aiming to reduce return figures and maintain high service levels.
• Act as the primary point of contact for customers, explaining inspection reports and converting remedial quotes into sales orders.
• Promote the wider range of products and services offered by the business, acting as an ambassador for the brand.
• Meet and exceed set targets for sales, conversions, leads, and calls; maintain accurate records and report weekly on progress.
• Evaluate account sales performance and recommend strategies for improvement.
• Address and resolve business enquiries and issues professionally, ensuring all escalated matters are promptly closed.
• Adhere to company policies, procedures, and quality standards, ensuring customer satisfaction across all interactions.

Required Skills & Qualifications:

• Proven account management experience within a B2B environment, with a track record of exceeding revenue and profit targets.
• Strong competency in managing customer relationships via telephone and email.
• Experience in implementing and maintaining internal sales processes.
• Proficiency in using CRM systems.
• Excellent communication and presentation skills, with the ability to articulate messages effectively.
• Commercially astute with a comprehensive understanding of sales processes.
• Ethical, with a clear telephone manner and experience handling customer service and field engineer queries.
• Competencies:
• Organised and operationally adept, with experience in running robust business processes.
• Charismatic and inspirational, capable of gaining credibility quickly both internally and externally.
• Excellent negotiation skills and a hands-on, can-do attitude.
• Team player with strong determination to succeed and the ability to lead and adapt to change.

To express your interest in this vacancy, please click APPLY!!!!