Roads Policing Process Support Officer - Service Care Solutions - Social Work : Job Details

Job Advert: Roads Policing Process Support OfficerLocation: 143 High Street, Billericay, Essex, CM12 9ABContract Type: Temporary (26 weeks)Hours: Full-time, 37 hours per week (Monday – Friday)Pay Rate:

• PAYE: £13.53 per hour
• Umbrella/Ltd: £17.20 per hourStart Date: 1st October 2025IR35 Status: Inside IR35

About the Role Essex Police are seeking a reliable and detail-oriented Roads Policing Process Support Officer to join the Roads Policing Unit (RPU) on a temporary basis. This is an excellent opportunity to contribute to road safety enforcement by supporting the processing and progression of road crime cases.You will handle incoming communications, assess offences captured by roadside and camera technology, liaise with members of the public, and support the broader Roads Policing Support functions to ensure accurate and timely case handling.Key Responsibilities

• Process incoming and outgoing communications via post, email, and telephone, adhering to internal service level agreements.
• Review camera-captured offences and determine eligibility for prosecution; discontinue offences when appropriate.
• Support the wider Roads Policing Unit with additional processing demands and maintain a working knowledge across associated departments.
• Act as a professional point of contact for public queries, escalating complex or sensitive issues as needed.
• Use police systems to input, retrieve, and assess data for case progression; undertake initial investigation steps including tracing offenders and identifying offence patterns.
• Complete process map checks and escalation reports to support full investigations, with particular attention to victim identification.
• Maintain compliance with Essex Police policies and quality standards, ensuring interactions are fair, professional, and well-documented.
• Contribute to team meetings and process improvement discussions; assist with the induction and training of new team members when required.
• Attend court as a prosecution witness if necessary.

Required Skills & Experience

• Minimum GCSEs (or equivalent) including English
• At least 6 months of office administration experience
• Strong written communication skills and attention to detail
• Ability to review, extract, and present information accurately
• Proficient in Microsoft Office, with solid keyboard and typing skills
• Willingness to learn and work across a range of police systems

Desirable:

• Knowledge of Data Protection Act
• Experience with police systems (e.g., PNC, STORM, Intelligence, etc.)
• Familiarity with CRASH (collision reporting system)

About You We’re looking for someone who is:

• Accurate and detail-focused
• Able to communicate clearly and professionally
• Comfortable working under pressure and prioritising tasks
• A team player, with a proactive and responsible approach

To Apply / Find Out More If you're organised, adaptable, and committed to delivering high-quality administrative support within a policing environment, we’d love to hear from you..uk