Revenues Recovery Officer (Council Tax Collection) - Positive Employment : Job Details

Positive Employment is currently recruiting for a Revenues Recovery Officer for our client a local government organisation in Charnwood, Leicestershire.

The successful candidate will deal with all aspects of recovery of Council Tax from the Liability Order stage. The role includes liaising with customers over the phone, negotiating payment arrangements and making decisions on the most appropriate recovery action to take.

This role is a 3 month initial contract with the possibility to extend. This role is remote working.

Duties and Responsibilities but not limited to:

• Work as part of the Billing and Recovery team with primary responsibility for the recovery of Council Tax from Liability Order stage.
• Negotiate and monitor payment arrangements to ensure maximisation of council tax collection.
• Enforcement Agent liaison including selection and monitoring of cases.
• Delivery of an effective and appropriate service to all service users, fairly and without discrimination.
• Work as part of the Recovery Team, dealing with all aspects of debt recovery using MRI (Capita One) Revenues and Benefits and One Digital Software.
• Monitor payment arrangements and intervene at an early stage if customers default on their agreed repayment plan.
• Setting up of and monitoring of Attachment of Earnings and deductions from benefit orders where appropriate.
• Liaise with Enforcement agencies supporting debt recovery activities.
• Assist colleagues in preparation for Court Hearings and support of customers pre-hearings.
• Refer insolvency cases to the Recovery Officer for instruction on action to be taken.

Personal Requirements:

• Previous experience of working in a Council Tax Enforcement Team and Academy system experience is essential.
• Knowledge of current Revenue systems.
• Standard DBS.

Working Hours: 37hrs / 9:00am - 17:00pm / Monday to Friday

Pay: £30.00 per hr

Please note this role is within the scope of IR35.