Retentions Team Leader - Search : Job Details

Role: Retention's Team SupervisorSalary: £30k + BonusLocation: Manchester Are you a forward thinking leader with a passion for sales and customer loyalty?

My client is seeking a Retention's Team Supervisor to join their Contact Centre team and drive results through effective team management and strategy implementation.Benefits* 28 days holiday + bank holidays* Enhanced pension* Life assurance* Private healthcare* Employee Assistance Programme* Cycle to work schemeDuties:* Setting team targets to achieve sales goals and customer satisfaction.* Monitoring KPIs to ensure performance metrics are met and exceeded.* Tracking leads and opportunities to maximise sales conversions.* Implementing innovative sales strategies to drive revenue growth.* Handling customer escalations with professionalism and problem-solving skills.* Training, coaching, and developing teams through regular one-on-one sessions.Requirements:* Previous experience managing a team in a customer service department.* Proven experience in training and developing your team to excel in their roles.* Ability to manage multiple tasks at once and prioritise tasks effectively in a busy environment.* Excellent communication skills to engage with team members and customers.* Strong analytical skills to identify trends.This is an amazing opportunity not to be missed... Contact me today!

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