Retentions Advisor - ACS Recruitment Solutions Ltd : Job Details
Retentions Advisor
ACS Recruitment Solutions LtdJob Location : Hales, UK
Posted on :
21/07/2025 - Valid Till :
01/09/2025
Job Description :
Retention AdvisorHale, ManchesterMonday – Friday 9am – 5:30pm£13phTemporary to Permanent Responsibilities
- Manage the end-to-end contract renewal process, including preparing quotes, sending reminders, and processing paperwork in a timely manner.
- Engage with customers nearing contract expiration to understand their needs, address concerns, and reinforce the value of the product/service to drive retention.
- Monitor account activity and usage trends to identify and resolve at-risk customers early.
- Regularly communicate with customers via phone, email, and live chat to ensure satisfaction and to resolve any issues affecting retention.
- Work closely with Sales, Customer Success, Billing, and Support teams to ensure seamless renewal experiences and customer satisfaction.
- Identify potential churn signals and develop strategies to retain customers, including personalised outreach and incentive offerings when necessary, as agreed with your Team Leader
- Maintain accurate records in CRM and renewal tracking tools.
- Provide insights and reports on renewal performance, churn reasons, and customer feedback to help refine customer success strategies.
- Experience working in retentions
- Strong written and verbal communication skills.
- Ability to manage multiple priorities with a high attention to detail.
- Familiarity with CRM systems and customer success tools
- Excellent interpersonal and negotiation skills.
- Problem-solving mindset with a customer-first attitude
Salary : 13 - 13
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