Retentions Advisor - ACS Recruitment Solutions Ltd : Job Details

Retentions Advisor

ACS Recruitment Solutions Ltd

Job Location : Hales, UK

Posted on : 21/07/2025 - Valid Till : 01/09/2025

Job Description :
Retention AdvisorHale, ManchesterMonday – Friday 9am – 5:30pm£13phTemporary to Permanent Responsibilities
  • Manage the end-to-end contract renewal process, including preparing quotes, sending reminders, and processing paperwork in a timely manner.
  • Engage with customers nearing contract expiration to understand their needs, address concerns, and reinforce the value of the product/service to drive retention.
  • Monitor account activity and usage trends to identify and resolve at-risk customers early.
  • Regularly communicate with customers via phone, email, and live chat to ensure satisfaction and to resolve any issues affecting retention.
  • Work closely with Sales, Customer Success, Billing, and Support teams to ensure seamless renewal experiences and customer satisfaction.
  • Identify potential churn signals and develop strategies to retain customers, including personalised outreach and incentive offerings when necessary, as agreed with your Team Leader
  • Maintain accurate records in CRM and renewal tracking tools.
  • Provide insights and reports on renewal performance, churn reasons, and customer feedback to help refine customer success strategies.
The candidate
  • Experience working in retentions
  • Strong written and verbal communication skills.
  • Ability to manage multiple priorities with a high attention to detail.
  • Familiarity with CRM systems and customer success tools
  • Excellent interpersonal and negotiation skills.
  • Problem-solving mindset with a customer-first attitude

Salary : 13 - 13

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