Retention Administrator - Crisp Recruitment Ltd : Job Details

Job Title: Retention Administrator

Salary: £30,000 - £32,000

Benefits: 25 days holiday, private healthcare, 5% pension, 10 % company bonus (£3000)

Duration: Permanent

Location: Hemel Hempstead

Hours: Mon-Fri - 8.30 - 4.30 or 9.00am - 5.00pm - office based but flexible hours

What you want to know about this employer

· Hugely successful global leader in scientific instruments a market leader, with over 60 years in the industry and still growing

· An extremely well organised, structured business with a warm family feel, a traditional yet down to earth culture

Purpose of role

• Assisting the Sales team with new contracts, managing contract renewals, and maintaining the existing client portfolio.

Responsibilities

• Management of the renewals for existing customer contracts
• First point of contact for contract renewals and ammendents
• Maximising the contract value by sharing additional services and checking account details for additional instruments that could be included
• Preparing quotations with correct pricing and communicating with customers by phone and email to negotiate, sell contracts and secure orders
• Generate Service Orders for the contracts sold to allow the Service Engineers to deliver the required activities
• Administering the sales process and managing all customer communication in the CRM system as per company standards

Experiences, skills and personal attributes;

• Customer Service or inside sales experience essential
• Skilled in co-ordinating contracts process both and and renewed
• Exceptional administration Skills
• Take ownership of work and keep on top of varied workloads
• Excellent time management and multitasking skills
• Methodical and accurate, works with precision

Crisp Recruitment Ltd is a local recruitment consultancy based in Hatfield. We are working on behalf of our client to find suitable candidates for this opportunity