Retail Team Leader - National Trust : Job Details

If you're interested in becoming a Retail Team Leader and have the appetite to engage with visitors and boost our retail potential, then you could be the person for this job.

The Hours: 37.5per week (full time), average shift 9am - 5pm. Weekend work required (on a rota basis). 

The Salary: £23,166 per annum

Duration: Permanent

Interviews will be held on Friday the 10th of May 2024, with an anticipated start date w/c 10th June 2024

As part of the induction programme, you may be required to travel to another site(s).

Winkworth shop is an important part of the visitor experience; you’ll develop your knowledge of the site, as well as learn about retail at the National Trust. 

Reporting to the Retail Manager, you’ll help supervise a small team of hard-working, friendly staff and volunteers and manage the day-to-day retail operation in the absence of the Retail Manager.

To find out more about what it’s like to work within “Retail” at the National Trust, click here to watch our video.

You'll be required to support the day to day management of the property retail operation so that it is commercially successful and consistently exceeds our visitors expectations. You'll monitor stock and merchandise products to achieve stretching financial targets, leading by example when it comes to maximising our profitability and income.

You'll also supervise paid and voluntary retail staff and work effectively alongside colleagues elsewhere in the property to deliver great service to visitors, promoting and enhancing the property's sense of place.

Please read the role profile, attached to this advert.

• Able to demonstrate strong customer service ethos

• Experience of working in a retail environment including selling and merchandising skills.

• Strong people skills enabling good relationships.

• Knowledge of retail best practice including selling and merchandising skills and effective space management.

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax-free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

• Independent financial advice

Click here to find out more about the benefits we offer to support you.