Retail Floor Manager - Retail Human Resources Limited : Job Details

This renown, global entertainment company who are diverse and inclusive are now looking for an experienced and inspiring floor manager to join their dynamic retail management team, based on Oxford Street, London. This retail space is all about creating experiences and memories.

What you’ll do:

• Lead, coach, and inspire the sales team to achieve KPIs including sales, conversion, and customer engagement.
• Deliver exceptional in-store experiences through engaging service, product storytelling, and event execution.
• Maintain and monitor visual merchandising standards across the shop floor, window displays, and stock areas.
• Support the store’s operational excellence, including stock management, loss prevention, compliance, and administration.
• Act as a role model for outstanding customer service and team collaboration.

What we’re looking for:

• Retail management or supervisory experience (team leadership essential).
• Strong commercial awareness and understanding of retail KPIs.
• Excellent communication, coaching, and organisational skills.
• Ability to deliver high standards of visual presentation.
• Warm, engaging, and confident in working with customers of all ages.
• Flexible and adaptable, with a professional approach.

Package:

You’ll be part of a passionate, creative, and customer-focused team where no two days are the same. This is your chance to lead a store environment that delivers memorable experiences and drives results.

Salary is up to £33,000 working 39 hours per week, flexible across Monday–Sunday, including weekends and shifts. There is a strong bonus, healthcare and dental, and free entry to the brands theme parks.

If you’re an enthusiastic leader with a passion for retail, apply now to join us on a fixed-term basis until June 2026.