Responsive repair manager - Social Housing - Hays Specialist Recruitment Limited : Job Details

A busy housing provider has a need of a Responsive Repair Area Manager.Salary:£48,526 per annum + Van + Fuel Card28 days holiday plus bank holidays.Pension scheme is matched with min contribution of 3% up to 6%, so the combined max would be 12%.Location:Market Harborough/Corby/ ketteringLead locally. Deliver quality. Put customers at the heart of every repair.We are looking for passionate and experienced Responsive Repairs Area Managers/ Delivery Managers to lead a team of multi-skill trade operatives in delivering safe, efficient, and customer-first property repairs and maintenance services across your local area.This is your opportunity to make a real difference-ensuring every customer experience reflects our values of care, consistency, and accountability.Why this role mattersReporting to the Localities Operations Manager, you'll make sure day-today operations run smoothly, driving performance, supporting your team's development, ensuring compliance with regulatory and health and safety standards, and have a strong focus on customer satisfaction.You'll be the vital link between our operating model and frontline delivery-using data, insight, and local knowledge to drive continuous improvement and resolve issues early.You'll ensure that decisions are made with our customers and values at the heart, building trust and delivering a property repairs and maintenance service that reflects what matters most to the people who live in our homes.Success in this role will depend on your ability to collaborate closely with colleagues in housing operations, neighbourhoods, commercial, and asset teams to deliver a seamless, locality-based service that meets both operational goals and customer expectations.What you'll be doing

• Lead day-to-day delivery of property repairs and maintenance services, ensuring safety, quality, and efficiency.
• Champion a customer-first approach-owning service delivery and resolving complaints early.
• Manage team performance through coaching, 1:1s, and development using tools like the Multi Skill Framework.
• Ensure compliance with HSEQ and regulatory standards.
• Make informed local decisions aligned with customer needs, compliance requirements and value-for-money goals.
• Collaborate across teams and with contractors to deliver joined-up services.
• Promote sustainability goals and responsible resource use.
• Support change by communicating clearly, building resilience and helping the team adapt.
• Monitor team activity against budgets and KPIs, escalating risks and opportunities to your Localities Operations Manager.

What you'll bring

• Strong technical knowledge of property maintenance and building compliance
• Up-to-date understanding of Health & Safety legislation, Decent Homes Standard, and HHSRS
• Proven experience in leading teams in a housing/ construction environment and driving service improvements in responsive repair maintenancedelivery
• A collaborative, inclusive leadership style with a focus on coaching and development
• Confidence in using digital systems and promoting data best practices

You'll be measured on success by:

• 95% of repairs and voids completed within target
• 85% first-time fix rate
• 95% customer satisfaction with repairs and estates
• High employee engagement and low voluntary turnover
• Delivery of improvements, cost-efficiency, and sustainability outcomes

Interviews will be in person and will take place on 18th and 19th September.There will be regular operational travel around your locality, so a driving licence is essential. A van with fuel card is provided.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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