Resource and Scheduling Manager - TEMPLEWOOD RECRUITMENT LTD : Job Details

The Resource and Scheduling Manager is responsible for leading and managing the effective scheduling, coordination, and resource allocation of care staff across the domiciliary care services. The role ensures all commissioned packages are fully staffed in accordance with care plans, compliance requirements, and service-level agreements, while maintaining budgetary and operational efficiency.

Basic Job Duties

• Manage the daily scheduling of care staff to ensure all calls and visits are covered efficiently and in line with contractual and regulatory requirements.
• Lead on rota planning, taking into account annual leave, sickness, and training, and ensure continuity of care and staff wellbeing.
• Liaise with care coordinators, field supervisors, and senior managers to respond to gaps in service provision and ensure real-time rota adjustments.
• Maintain accurate electronic records on scheduling platforms and monitoring systems (e.g., ECM, CM2000, PASS).
• Work with HR and recruitment to ensure adequate staffing levels and flag workforce shortages.
• Line manage scheduling and resource team members, providing supervision, guidance, and performance management.
• Monitor adherence to Electronic Call Monitoring thresholds and address any anomalies in coordination with service managers and finance.
• Provide timely reports to senior management, local authorities, and regulators as required.
• Contribute to the redesign of rotas and service models to enhance efficiency and person-centred care delivery.

Previous experience

Essential:

• Minimum 3 years’ experience in scheduling/resource planning within a domiciliary care, healthcare or related setting.
• Proven track record in managing rotas and workforce deployment in a fast-paced environment.
• Strong understanding of compliance and care regulation standards (e.g., CQC, Local Authority contracts).
• Experience managing staff performance and supporting team development.

Desirable:

• Experience with Electronic Call Monitoring (ECM) systems such as CM2000 or PASS.
• Previous involvement in service improvement or rota redesign projects.
• Familiarity with safeguarding and incident escalation procedures.

Education

Essential:

• HNC/HND or equivalent level qualification in Business Administration, Health and Social Care, or related field.
• Maths and English GCSE or equivalent.

Desirable:

• Further education in Leadership, Health and Social Care, or Resource Planning.
• Project management or scheduling software certification.

Special attributes / skills required

• Strong IT skills, especially in Microsoft Excel, Outlook, and scheduling platforms.
• Excellent organisational and time management skills.
• Ability to make quick, data-informed decisions under pressure.
• High attention to detail and commitment to accuracy.
• Knowledge of workforce compliance, rota law, and care sector regulations.
• Strong communication skills – able to liaise with internal teams, local authorities, and external partners effectively.

Personal qualities

• Highly self-motivated with a proactive approach to problem-solving.
• Leadership and mentoring qualities, with the ability to inspire team performance.
• Compassionate and values-driven, with a strong commitment to high-quality care delivery.
• Able to manage competing demands, respond to emergencies, and remain calm under pressure.
• Professional, confidential, and emotionally intelligent in handling sensitive matters.