Resolutions Officer - Field Based Birmingham - Adecco : Job Details

Adecco Birmingham are currently recruiting for a Resolutions Officer

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Location: Birmingham Field Based

Salary: £26K + Company Xar

Hours 08:30 -17:00

Adecco Birmingham are currently recruiting for one of their valued clients based in Birmingham.

The Role:

An opportunity has arisen for a field-based Resolution Officer to join our clients team.

As a Resolution Officer, you will liaise with customers face to face with a view to resolving any matters that may arise and find suitable solutions in a timely manner, negotiate contract terms to ensure continuity of business and provide a high-quality customer service by effectively communicating with the customer and internal colleagues to ensure the customers' requirements are met.

Responsibilities:

• Planning own diary to visit customers that your office-based colleagues are unable to communicate with, with the aim to resolve any complaints or queries the customer may have and enable both parties to maintain a continued relationship.
• Be extremely confident in your ability to make on the spot decisions, whilst taking a calm, level-headed approach to problem solving that is satisfactory to the customer whilst also protecting the companies' commercial position. This will include the negotiation of rates amongst other potential challenges you may be met with.
• Ability to work both individually and as part of a team.
• Ability to manage a busy workload through a CRM system where time management is key.
• An in-depth geographical knowledge of Birmingham and the surrounding areas.
• The successful candidate will have recent experience in a similar role working in a fast-paced environment. They will have strong negotiation, problem-solving, communication and IT skills with an ability to organise and prioritise workloads to meet deadlines.

Benefits:

• Company Car
• Lap top
• Mobile phone

If you have any questions regarding the above vacancy, please contact Nick @ Adecco today

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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