Resident Liaison Officer - Fawkes and Reece : Job Details

We are currently working on behalf of a respected and reputable London based Social Housing provider, to recruit a Resident Liaison Officer for a full time basis role. This is a on site role which requires a full UK Driving Licence.

Salary: £28,000 - £30,000

+ Car Allowance

Monday - Friday

8am-6pm

Duties will include:

• Work with residents to enable a project to be completed on time and on budget with excellent customer satisfaction.
• Booking appointments and managing schedules.
• Take responsibility for coordinating important information between residents, other stakeholders.
• Dealing with complaints
• Anticipating initial issues
• Building strong, healthy relationships with contractors and tenants.
• Visit residents in their homes to discuss their specific circumstances and record household profiles to assist in delivering works improvements with minimum disruption.
• Maintaining property records and conducting validation and customer satisfaction surveys.
• Act as the first point of contact for residents who are experiencing difficulties with the works in their homes.
• Work with residents and all stakeholders to increase customer satisfaction with works delivered.

Skills & Requirements:

• IT Skills
• Interpersonal Skills
• Attention to Detail
• Communication Skills
• Previous Experience working as a Resident Liaison Officer (RLO)
• Positive and Proactive attitude

How to Apply:

If you have the required experience, skills and this role sounds of interest please submit your CV today to Victoria Mehmet at Fawkes & Reece London Office. Please email to be considered for this exciting opportunity.