Reservationist - Galgorm Collection - Galgorm Collection : Job Details

Part Time and Full Time Opportunities' available

JOB TITLE: Resort Reservationist

JOB REFERENCE: RES 08/25

REPORTING TO: Reservations Manager

HOURS: This position is Full Time, based on 5 days out of 7 including weekends. (Part Time Opportunities available)

LOCATION: Galgorm Hotel

SALARY: £12.52 - £14.02 per hour pay scale

About Us:

We’re committed to driving growth through innovative hospitality by crafting memorable experiences that unite our team, inspire our guests, and strengthen our community.

Our vision is to be a pioneering force in hospitality and tourism, empowering people and creating exceptional experiences.

Whether you’re starting your hospitality journey, changing careers, or expanding your skills, we’ll support you to reach your aspirations

Why Join Us?

Our success is driven by our people and our values guide everything we do and you’ll help bring these to life every day:

Guest – Crafting memories is at the heart of what we do

Aspirations – Driven by ambition, inspired by excellence

Loyalty – Building lasting relationships, through trust and care

Growth – Positively growing our business and our people for impact

Opportunities – Opening doors to progress, learn and lead

Reward & Recognition – Celebrating success, recognising contribution & rewarding achievements

Momentum – Moving with purpose, adapting with speed and delivery with consistency

About the role:

The main purpose of this position is to act as a sales agent on behalf of our Company, ensuring that you have the knowledge to provide our guests with the best-suited package. You’ll be joining a large supportive team of Reservationists, who work together to manage all incoming calls efficiently, providing a high level of customer service to all.

The Reservationist role can be busy & demanding at times, with many areas to the Collection including; The Thermal Village & Spa at Galgorm, Accommodation at Galgorm, The Rabbit Hotel & Retreat, The Old Inn & Roe Park. Our Reservations team manages all Collection bookings and prepared to answer any query that guests may have.

The Position:

The main duties of this position include but are not limited to:

• Working within office guidelines to ensure that all guest bookings are accurate.
• Dealing with all client queries – by phone and online.
• Maintaining a good knowledge of all the Collection’s services and current packages/room rates, in order to deal with daily guest queries and bookings.
• Identifying and maximising sales opportunities in all client queries/contact.
• Carrying out Reservations procedures as per the daily checklists.
• Carrying out any additional administrative duties as required.
• Working within the guidelines of health and safety operatives to ensure all staff and guests are safe at all times.

The Person:

The successful candidate will have;

• Experience or an interest in the Hospitality industry.
• Confident IT skills including outlook, word, and excel.
• A good administrative and customer service background with the ability to demonstrate skills in both.
• The desire to deliver outstanding customer service.
• Strong interpersonal and communication skills.
• Warm, friendly, and energetic with great pride in your overall appearance.
• A flexible approach to work.

Desirable;

• Experience working in a call centre environment
• Must have previous sales experience.

Perks of the job!!

We’re passionate about service, our guests, and, of course, our people. Whether you are new to Hospitality, fancy a different career path, or want to extend your knowledge, Galgorm Collection can offer you an endless amount of opportunities.

We reserve the right to enhance the criteria to aid shortlisting and, in the event, that we receive large numbers of applications only those that are shortlisted will be contacted.

Please be aware that by applying for this post you are consenting to Galgorm processing the information you have provided for the purposes of Recruitment and Selection for this role. Further details are available in our Job Applicants Privacy Policy available on request from our HR department

GALGORM COLLECTION ARE AN EQUAL OPPORTUNITIES EMPLOYER