Reservation & Ticketing Agent - Trinity Resource Solutions : Job Details

Our growing client are based in Heathrow Airport and looking for a Reservation & Ticketing Agent to join them on a permanent basis.So if you're looking for an exciting career at Heathrow - then please apply!Responsibilities

• Handle and fulfil reservation and ticketing requests for travel, including booking, payment collection and ticket issuance.
• Processing of payments for airport ancillary services e.g. Last Minute Upgrades,
• Excess Baggage Payments, Seat Selections etc. Ensuring cash handling practices and GDPR guidelines are adhered to.
• Assist with relocation and re-booking of passengers affected by service
• disruption such as delays, cancellations, diversions, etc.
• Work closely with partner airlines to manage administrative tasks i.e. daily sales, banking etc.
• Provide clear advice and guidance to passengers affected by flight disruptions on the options available to them.

Experienced Required

• Reservations and ticketing experience.
• Excellent customer service skills.
• Excellent written and verbal communications skills.
• Able to work well as part of a small team of 8 with good organisation and time management skills.
• Flexible approach as there will be times when you are needed to adapt to your working day in case of a flight delay etc.
• In depth working knowledge of GDS and DCS system Amadeus, Altea.