Research & Insight Manager - Forward Role : Job Details

Research & Insight ManagerHybrid & Flexible Working – South Manchester

Up to £40,000

Do you want to work at the heart of a fast-paced business where your work directly influences marketing and commercial decisions?

I am excited to be working with an innovative Financial Services business who are expanding their Marketing & Insights team. Forward Role is supporting in search of an enthusiastic and motivated Research & Insight Manager to join the team.

In this influential role, you'll own and lead market and customer insight initiatives that fuel smarter, customer-first thinking across the business. From designing and running in-depth research to building collaborative partnerships across teams, your work will directly shape propositions, campaigns, and business plans.

Role & Responsibilities:

• Lead the design and delivery of both qualitative and quantitative research projects (e.g., surveys, interviews, focus groups)
• Develop a deep understanding of customer and adviser needs, behaviours, and motivations
• Proactively identify and analyse external data to uncover industry trends, emerging opportunities, and competitive insight
• Translate complex findings into actionable reports and recommendations that influence senior stakeholders
• Work cross-functionally with Marketing, Proposition, and Commercial teams to ensure insights are embedded in business strategy
• Develop and evolve insight processes to ensure robust, risk-aware delivery across all initiatives
• Mentor and support junior team members to help grow team capability
• Drive a culture of curiosity, learning, and customer understanding across the business

Skills & Experience:

• Proven experience in leading or managing market/customer research projects
• Strong qualitative and quantitative research skills
• Excellent analytical capabilities – able to extract essential insight from complex data
• Compelling communication and presentation skills, with experience influencing at all levels
• Collaborative mindset and confidence working with internal and external stakeholders
• Commercial awareness and understanding of how insight drives business value

Nice to have:

• Experience within the financial services sector
• Familiarity with marketing and customer strategies in regulated industries
• Degree or professional qualification in marketing, business, or a related field
• Recognised market research qualification

This is an exciting opportunity to step into a strategic and visible role, where your insights will directly shape the future of a growing and customer-focused organisation.

As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.Forward Role is operating as an employment agency.