Repairs Scheduler Temporary to Permanent - Reed : Job Details

Repairs Scheduler

• Job Type: 3 months temporary will become permanent for the right person
• Start Date: ASAP
• Location: Norwich
• Hours: 37 hours – full time
• Salary: £13.16 per hour / £25,324.75 per annum

We are seeking a Maintenance Scheduler to maintain the effectiveness of our repairs and services, providing a comprehensive support service to our residents, customers, operatives, contractors, external clients, and suppliers. This role is crucial in assisting our Contracts Managers to lead and motivate the operations team, ensuring a high-quality, customer-focused service.

Day-to-day of the role:

• Oversee the daily operations of the repairs and maintenance team providing support to tenants and operatives.
• Coordinate and process repair orders, schedule resources efficiently, and provide timely appointments to customers within agreed priorities.
• Monitor and review performance delivery continuously, making real-time adjustments to work diaries to maximize resource utilization.
• Provide administrative support across the team, handle reception duties as needed, and assist with the coordination of rubbish collections.
• Support Contracts Managers in managing supplier and subcontractor relationships and handle daily liaison to maintain service standards.
• Address and resolve customer complaints and service failures, ensuring the highest levels of customer care and confidentiality in line with Data Protection and Health & Safety regulations.

Required Skills & Qualifications:

• Proven experience in operations support or a similar role, preferably within a maintenance or repairs service environment.
• Strong organizational and coordination skills, capable of managing multiple tasks efficiently.
• Excellent communication and interpersonal skills, with the ability to liaise effectively with a range of stakeholders.
• Competency in using IT systems and general office software.
• Ability to work under pressure and adapt to changing priorities.
• Knowledge of health and safety regulations and a commitment to maintaining high safety standards.

Benefits:

• Competitive salary package.
• Opportunities for professional development and training.
• Supportive and inclusive work environment.
• Comprehensive health and wellness programs.
• Other company-specific benefits.

To apply for this Maintenance Scheduler position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this position.