Repairs Scheduler - Building Recruitment Company : Job Details

    Repairs Administrator Temporary Opportunity via BRC  Job Title:          Repairs Administrator  Location:         Cornwall  (Hybrid working) Sector:             Social Housing    Type:                Temporary Contract 3- 4 Months + Rate:                 £14.23 per hour (PAYE including holiday)  Hours:              37 Mon – Fri 9-5    BRC are working with a reputable Housing Association to recruit an experienced administrator on a temporary basis for 3-4 months with the possibility of extension. To support the busy repairs team and contractors delivering works to tenant’s properties  Job Information:   

• In this role, you will be responsible working closely with the repairs team, organising and managing the scheduling of emergency repair work orders, customer appointments and inspections to customer’s properties
• Manage inbound and outbound calls to and from tenants regarding repairs to their properties
• Maintain and manage accurate records in relation to workload, raising and processing orders and collating frequent updates on progress of all works from subcontractors
• Manage repairs requests from tenants, booking and scheduling appointments with contractors and re-scheduling when necessary
• Liaise with customers on the phone and via email
• Answer queries raised by tenants relating to works being carried out, timescales and liaise closely with the trades staff and contractors relating to works
• Monitor and maintain the scheduling systems to ensure status updates are received
• To liaise closely with the managers of the service and provide seamless support in the management of cases, ongoing enquiries
• Attend and participate in meetings with managers and stakeholders

  Job Information:

• Strong administration and organisation skills
• Knowledge of using computer systems including Outlook
• Customer service and social housing experience