Repairs Officer DLO - Goodman Masson : Job Details

Repairs Officer (DLO)Salary: £51,314 + excellent benefitsLocation: Field-based with flexibilityContact:

Goodman Masson is currently working with a forward-thinking housing provider to recruit a Repairs Officer (DLO). This is a fantastic opportunity to play a key role in shaping and leading an in-house Direct Labour Organisation (DLO) trade team, ensuring high-quality, customer-focused repairs and maintenance services across housing stock.

The role:You will be responsible for delivering a first-class day-to-day repairs service, managing a large trade team to deliver high-quality outcomes, great value for money, and consistent improvements to service delivery. This is a hands-on leadership role requiring strong operational oversight, contract and budget management, and a proactive approach to ensuring customer satisfaction.

Key responsibilities include:

• Day-to-day management of the in-house DLO repairs team, ensuring a safe, cost-effective, and customer-focused service.

• Monitoring and improving service performance, using data and analysis to drive improvements.

• Managing budgets effectively, ensuring value for money across all repairs works.

• Leading pre- and post-inspections of works, ensuring compliance with quality and safety standards.

• Managing health and safety on site, including audits, risk assessments, and promoting a positive H&S culture.

• Overseeing delivery of voids, reactive repairs, and adaptations, ensuring works are delivered on time and to high standards.

• Resolving customer complaints and issues quickly and effectively.

• Supporting and developing the trade workforce, driving continuous improvement in skills and service delivery.

• Collaborating across departments to create a modern, innovative and forward-thinking repairs service.

About you:

• Experience in managing a high-performing repairs and/or voids service within housing or a related sector.

• Strong leadership skills with the ability to manage a large multi-trade workforce.

• Good knowledge of housing repairs legislation, regulations and best practice.

• Strong organisational and problem-solving skills, with the ability to manage competing demands in a fast-paced environment.

• Commercially astute, with experience of managing budgets and ensuring value for money.

• Excellent communicator with strong interpersonal skills to manage staff, contractors, and residents.

• Relevant qualification in Building Construction/Surveying (HND or above). Professional membership (CIOB/RICS) desirable.

• NEBOSH or equivalent H&S qualification is advantageous.

• Full UK driving licence required.

What's on offer:

• Competitive salary of £51,314.

• 25 days annual leave (rising to 30 over time).

• Generous pension scheme.

• Employee reward and discount schemes.

• Ongoing training and development to help you excel.

• Autonomy to make decisions and drive service improvement.

• Opportunities for career progression within a supportive and ambitious organisation.