Repairs Handler housing - Reed : Job Details

Repairs Handler

• Hourly Salary: £16.23 PAYE/ £20.51 Umbrella 
• Location: Pitsea 
• Job Type: Hybrid

We are seeking two Repairs Handlers for immediate start to join our Housing Association team. This role is crucial in ensuring the provision of excellent customer service and maximising customer satisfaction through effective case management and contractor coordination.

Day-to-day of the role:

• Take ownership and coordinate a caseload depending on the current demand and needs of the Property Services Team and wider teams when required.
• Manage contractor and stakeholder relationships through CRM case management.
• Ensure improved customer satisfaction across the service by responding to customers when a case is raised within agreed SLA.
• Enhance efficiency in the delivery of services and complaint resolution for repairs.

Required Skills & Qualifications:

• Experience working in a customer-centric environment with a commitment to high levels of customer satisfaction.
• Ability to deal with a range of difficult problems and resolve these to the customer's satisfaction, exploring alternative options to resolve the problem.
• Excellent attention to detail and ability to work on a variety of tasks simultaneously, moving from one task to another quickly.
• Knowledge of raising and overseeing responsive repairs.
• Proficient IT skills and case management abilities.
• Strong skills in managing stakeholder relationships.
• Proactive, organised, good communicator, adaptable, approachable, empathetic, problem solver, and ability to prioritise workload.

Benefits:

• Competitive salary based on experience and location.
• Hybrid working model, allowing flexibility and balance.
• Opportunity to work in a dynamic environment and make a significant impact on community well-being.

To apply for the Repairs Handler position, please submit your CV