Rent & Service Charge Officer - the guinness partnership : Job Details

About The Role

We have a new opportunity for a talented Rent & Service Charge Officer to join our team in Oldham on a permanent basis, working full time 35 hours per week.Our operating hours are between 8am-6pm Monday - Friday and we currently operate operate a hybrid working style, where you will spend 3 days per week working in the Oldham office and the other 2 days working from home.

Reporting to the Rent & Service Charge Manager, some of your duties will include:

• Delivering an effective service charge accounting service across Guinness to meet legal and regulatory requirements.
• Reviewing social, shared owner and fair rents in accordance with legal and regulatory requirements, liaising with operational teams as required.
• Delivering accurate and timely service charge estimates and statement of accounts for all service charges, liaising with operational teams as required.
• Monitoring actual performance of service charges against estimates, analysing variances, and taking corrective action, escalating issues as appropriate.
• Contributing to the development and delivery of plans and timetables that ensure service is delivered effectively.
• Exercising internal controls, highlighting errors, and taking action to rectify them where necessary.

What we are looking for

We are a customer-focused organisation, so we know that how we do things is just as important as what we do. You will not only have previous experience working in a rent & service charge or a finance environment, but you will also have great customer service skills and a willingness to go the extra mile to get the job done.

You will also be able to demonstrate:

• Experience of reviewing and analysing financial information and reporting on results.
• Good attention to detail with ability to prioritise and manage a varied workload to meet agreed deadlines.
• Proven customer service experience.
• Excellent oral and written communications.
• Good knowledge of Microsoft Office, particularly Excel.

To apply:

If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile.

REEDTGP