Regulatory Officer Trade Effluent - United Utilities : Job Details

Salary - £33,355Work Type - OnsiteJob Location - Davyhulme Wastewater Treatment Works, Trafford Way, Urmston, Manchester, M17 8DDRole Type - PermanentEmployment Type - Full TimeWorking Hours - 37.0 Hours per Week

United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.

We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.

We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.

We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.

Benefits

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy
• MORE Choices flexible benefits
• Enhanced parental leave schemes

The Role

Are you looking for a role where your work helps protect the environment and keeps our communities safe? Join our team as a Trade Effluent Assistant, where you’ll play a key part in supporting our Regulatory Controllers Trade Effluent (RCTE) team.

In this role, you’ll help monitor and control trade effluent discharges into our sewer network for a dedicated group of low-risk, non-household customers. You’ll also have the opportunity to support colleagues across different teams, gaining exposure to a variety of areas and building valuable skills along the way.

Key Accountabilites

• Collecting samples and meter readings to monitor and control discharges from low-risk traders, while assisting RCTEs with other traders when needed.
• Liaising with non-household customers to provide advice and support.
• Helping RCTEs identify and address illegal discharges to the sewer network.
• Reviewing sample analysis results for a set portfolio of traders and notifying relevant stakeholders.
• Escalating cases of non-compliance to the appropriate Lead RCTE.
• Assisting in gathering and presenting evidence to support enforcement actions.
• Supporting investigations and reporting on incidents or spillages affecting highways and the sewerage system.
• Providing out-of-hours support during trade effluent discharge incidents.

Essential Skills

To be considered for this role, you will hold an NVQ/QCF Level 3 (or equivalent) in a relevant scientific discipline, with strong knowledge of Trade Effluent legislation and the retail market. You must be fit and able as the roles involves manual tasks such as lifting manhole covers and working in outdoor environments.

You will also bring:

• A sound understanding of the company’s Health & Safety culture, processes, and systems.
• A full UK driving license.
• Experience in a customer-facing environment.
• Strong planning, organisational, problem solving, and communication skills.
• Good IT skills, including MS Word and Excel.
• The ability to perform under pressure, remain self-motivated and prioritise your own workload effectively.
• A track record of meeting deadlines without compromising quality.

Additional Information:

• You will be required to participate in a standby rota and must have the flexibility to attend within an agreed timescale.

This role may not be eligible for the visa sponsorship.

We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.