Registered Manager - Hales Group Limited : Job Details

Hales Group are thrilled to be partnering with our Hales Homecare division who are seeking a Registered Manager to join them on a permanent basis. The role of the Registered Manager is vital to the efficient running of the Branch; you will work closely with the staff of two of our branches to ensure that the care provision delivers a quality and efficient service in line with best practice.

Salary and Benefits

OTE £55,000 per annum

Competitive salary plus performance related bonuses

Holiday entitlement of up to 31 days per year

Comprehensive benefits package including health and financial well-being support, discounts on your favourite shops, restaurants, and cinemas, etc

Pension and Life Insurance

Car lease scheme

Cycle to work scheme

Development opportunities coupled with the security of a job role in an industry that is in demand through recession, economic challenge and pandemic

Duties will include:

• Plan, develop and maintain outcome-based services to meet individual needs
• Manage the service in accordance with Hales policies and procedures, and all relevant legislation.
• Understand at assessment the nature of the care support work to be undertaken for a service user by staff.
• Planning and allocating Care Support to the tenants, managing the workload, adhering to Hales Group policies, principles and legislation relating to Working Time Regulations.
• Represent the organisation in respect of Service Users, key partners and the wider community.
• Take a lead in the recruitment and selection process.
• Ensure a quality service delivery through effective staff supervision and mentoring.
• Managing and monitoring annual and staff absence to always ensure appropriate staffing levels.
• Log safeguarding concerns, complaints, investigating circumstances and agreeing appropriate action.
• Maintain an appropriate business continuity plan for your service at all times.
• Forecast demands on training and staffing levels.
• Liaising with training team to plan in-house training courses as determined by demands.
• Assess individual care workers’ support needs and develop action plans.
• Perform appraisals, supervisions and development reviews for care workers and office staff in line with company policy.
• Continuous improvement of the business through benchmarking our services with competitors.
• Ensure all care staff have the necessary training they require to effectively perform their roles.

Skills & Experience:

• Proven experience in management and leadership of a team of staff.
• Has worked within a regulated sector in a senior role with experience of dealing with external stakeholders both face to fae and by telephone / email.
• Leadership or Management qualification (desirable)
• Experience working within the care industry for a regulated domiciliary care provider.
• Proven experience of managing a timesheet authorisation process.
• Knowledge of the Health and Social Care Act 2024, the Fundamental Standards and KLOE’s.
• Committed to delivering the highest quality care and continuous improvement in its service offering.
• Excellent IT skills and knowledge of Microsoft Word, Excel, PowerPoint and Outlook.

LOCATION: Covering Letchworth and Saffron Walden office

HOURS: 5 out of 7 days

DURATION: Permanent

PAY: OTE £55,000 per annum

Ready to Apply?

Hales Group Ltd is a leading home care provider. Established for 25 years, Hales provides care and support to vulnerable individuals across Yorkshire, Humberside, the North East, Midlands and East Anglia from 32 branches.