Regional Travel Manager - eFinancialCareers : Job Details

Business Unit:Accounting Industry:CORP - Corporate OverviewHoulihan Lokey, Inc. (NYSE:HLI) is a global investment bank with expertise in mergers and acquisitions, capital markets, financial restructuring, and financial and valuation advisory. Houlihan Lokey serves corporations, institutions, and governments worldwide with offices in the Americas, Europe, the Middle East, and the Asia-Pacific (EMEA) region. Independent advice and intellectual rigor are hallmarks of Houlihan Lokey's commitment to client success across its advisory services. Houlihan Lokey is the No. 1 investment bank for global M&A transactions under $1 billion, the No. 1 M&A advisor for the past eight consecutive years in the U.S., the No. 1 global restructuring advisor for the past nine consecutive years, and the No. 1 global M&A fairness opinion advisor over the past 25 years, all based on number of transactions and according to data provided by Refinitiv. Scope We are looking to hire a Regional Travel Manager to join Houlihan Lokey in our London office. This position will be hybrid. This role reports to our Global Head of Travel and supports ongoing operations and management of Houlihan Lokey's travel program for the EMEA region. ResponsibilitiesAs a Regional Travel Manager, you will:

• Provide impeccable internal customer service, to Houlihan Lokey travellers and PAs, as the internal point of contact for Houlihan Lokey Travel Services in EMEA
• Effectively and quickly intake, triage, and solve issues by engaging with Houlihan Lokey's selected travel agency operations team
• Provide support for and train employees on Houlihan Lokey's selected online travel booking tool (currently Concur)
• Track, follow-up, and close all Travel Services issues raised by travellers and travel arrangers in their region, escalating when necessary
• Provide an always open" service experience to key stakeholders
• Support the Head of Global Travel on strategic directives and projects
• Serve as subject matter experts regarding airlines, and hotels in their region
• Stay up to date on technology offered by Travel Management Companies (TMC) used by Houlihan Lokey
• Be aware of governmental and regulatory changes within region that may affect travellers or Houlihan Lokey Travel Policy
• Provide new hire training on Travel Policy
• Own and maintain relationships with regional preferred vendors, including running quarterly meetings with key suppliers to ensure the relationships are delivering benefit to Houlihan Lokey and that SLA's/KPI's are being met, vendors include:
  • Travel Provider
  • Airlines
  • Hotels
  • Chauffeur/Taxi companies

• Deliver regular and ad-hoc travel reporting and analysis requirements within region
• Produce and collate data yearly for carbon emissions/sustainability reporting
• Support special projects as needed

Basic Qualifications

• Excellent understanding of travel industry
• Business Travel Management with at least 5 years' experience working as a Travel Manager, Travel Agency Account Manager including experience of dealing with senior stakeholders
• Excellent communication skills
• Relationship building, gaining consensus, and adoption methods
• Previous experience preparing travel reports
• Previous experience working with data and data analysis
• Intermediate to advanced levels of Excel skills
• Concur Travel Knowledge
• Highly personable and people focused with experience in delivering 5-star service standards - going the extra mile is an everyday occurrence that comes naturally.
• Experienced problem solver, diligent, detailed, and thorough
• Enjoys being part of a team and contributes enthusiastically to meetings and forums.
• Must take pride in their work and encourage others to always do their best.
• Enjoys process and will be able to implement new processes where required.
• Work with diligence and attention to detail
• Positive attitude, resilient and self-motivated.
• An active listener and quick learner, picking up new systems with ease
• Proven time management, prioritization, and multitasking skills

Personal attributes:

• Resilient
• Client mindset
• Self-starter
• Forward thinker
• Pays attention to detail
• Results-orientated
• High level of integrity
• Accountable

The role would suit someone who is able to:

• Adapt quickly and effectively to changing circumstances
• See the 'big picture' but still be able to pay attention to the details
• Establish and maintain effective relationships with colleagues at all levels across EMEA
• Produce meaningful data and make recommendations to Head of Global Travel

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other characteristic protected by law.