Receptionist - Reed : Job Details

We are looking for a professional, proactive, and customer-focused Receptionist. This is a key front-of-house role, responsible for delivering a warm welcome to all visitors and colleagues, while ensuring the smooth and secure operation of reception services.

Key Responsibilities:

Customer & Visitor Experience

• Deliver a consistently high standard of welcome to all visitors, ensuring a positive first impression and promoting customer satisfaction and advocacy.
• Act as a central referral point for staff and colleagues, supporting internal communications and providing assistance as needed.

 Security & Access Control

• Manage the arrival and departure of all visitors and staff, operating the badge access system in line with company security protocols.
• Monitor and report any security concerns, preventing breaches and maintaining the integrity of the building.

 Reception & Administrative Support

• Provide high-quality customer service across reception inboxes and administrative tasks.
• Support other departments with essential admin duties, ensuring timely and accurate completion of tasks.

Meeting Room & Hospitality Management

• Administer the meeting room booking process, authorising requests and overseeing customer-focused meeting facilities.
• Coordinate hospitality requirements and ensure optimal use of meeting room resources.

 Record Keeping & Compliance

• Maintain accurate and accessible records for audit purposes, ensuring compliance with internal standards.

 What We’re Looking For:

• Proven customer service experience in a front-of-house or reception role
• Strong organisational skills and attention to detail
• Excellent written and verbal communication abilities
• Ability to work independently and collaboratively across departments
• A calm, professional, and welcoming manner under pressure