Quality Assurance Specialist Contact Centre - Page Personnel Secretarial & Business Support : Job Details

• Quality Assurance Specialist - Contact Centre
• Newly created, sole standing role
• Leeds based
• Responsible for all quality activities within a small contact centre team

Client Details

Page Group are working exclusively with a dynamic and forward thinking contact centre who are looking to appoint a new Quality Assurance Specialist.

Description

The Quality Assurance Specialist role will oversee all quality activities within a small contact centre team.

The role will undertake call quality reviews ensuring both customer experience and regulatory activities take place. You will also contribute to the overall quality assurance framework, working closely with key stakeholders both internally and externally to help drive business wise objectives

Profile

• Contact Centre Experience
• Experience working on Quality Assurance activities
• Strong attention to detail

Job Offer

The role of Quality Assurance Specialist will join a leading business within the B2B contact centre space

The role is based on the outskirts of Leeds with free parking

A competitive salary and generous benefits are on offer