Property Services Manager - Reed : Job Details

Property Services Manager - Glasgow

Annual Salary: £45,000 - £50,000

Are you a proactive leader passionate about delivering exceptional customer service in the housing industry? We are seeking a Services Manager to join our prestigious client in Glasgow, ensuring every customer interaction is handled with the highest standard of professionalism and care.

In this role, you will be the cornerstone of customer satisfaction, ensuring clear communication and top-quality service throughout the customer journey. Your efforts will directly influence customer perceptions, fostering loyalty and satisfaction.

Imagine playing a key role in a team where your actions directly contribute to the well-being and satisfaction of homeowners. You will:

• Manage and resolve customer issues, escalating as necessary.
• Conduct detailed home inspections and coordinate with subcontractors to ensure timely and effective solutions.
• Oversee the entire project management of works, from initiation to completion, ensuring adherence to budget and timelines.
• Maintain continuous improvement in service processes, enhancing efficiency and customer satisfaction.

Take the first step towards a rewarding career. Help us continue to deliver not just homes, but also peace of mind and satisfaction to every homeowner.

Responsibilities

Ensure customers receive clear communication and a quality of service that meets their expectations for reported defects throughout the whole journey. Early intervention and engagement are crucial, aiming for quick and satisfactory outcomes. You will identify the root causes of issues and collaborate across functions to minimise their recurrence, upholding the standard of excellence.

Responsibilities:

• Handle customer issues raised through the service team, ensuring all works meet our high standards. Respond swiftly to customer inquiries and organize necessary resources.
• Ensure the quality of repairs and adherence to timelines, maintaining customer satisfaction with the actions taken.
• Always work within the agreed budget, including accurate cost assessments before work begins.
• Team Collaboration: Build positive relationships with internal teams and external business partners. Regularly liaise with all functions to provide ongoing feedback.
• Strictly adhere to health and safety regulations, ensuring all practices comply with NHBC standards.
• Identify opportunities to enhance processes and ways of working, representing the company brand with the highest standards of customer service.

What you need:

• Strong understanding of build techniques, NHBC standards, and regulations.
• Excellent negotiation and leadership skills with the ability to manage escalated customer issues effectively.
• Exceptional written, verbal, and listening skills, capable of adapting to different customer types.
• Strong analytical and problem-solving skills, decisive and competent in multi-tasking.
• Proficient in MS Word, Excel, Internet Explorer, and Outlook with a professional and confident approach.

Benefits:

• Competitive salary range
• Opportunities for professional growth and development.
• Engaging and dynamic work environment.
• Supportive team and management structure.

We look forward to reviewing your application and discussing how you can make a significant impact as part of their team!