Property Operations Manager - National Trust : Job Details

Do you have the ambition to be part of the next chapter in the development of this stunning site which celebrates 700 years of history, nestled in glorious gardens and countryside?

We're looking for a Property Operations Manager, to lead the day to day management and visitor operations on site at Ightham Mote. This role is ideally suited for someone who is fully prepared to “get stuck in” to whatever areas are needed to ensure the smooth running of the property.

Ightham Mote is currently undergoing significant investment in its infrastructure, with a sensational new visitor welcome and retail building due to open this summer. This is an opportunity to be part of the future of this historic site and transform the visitor experience for our growing audiences. 

The Ightham Mote and North Kent portfolio, with Ightham Mote at its heart, is a collection of glorious built and outdoor sites, with something for everyone, welcoming over 200k visitors annually.

We're a high achieving, supportive team who work at pace. You'll be part of the Property Leadership team for the Portfolio, reporting directly to the General Manager. You'll work together closely to design and implement our Property Business Plan, to secure a sustainable future for our places, share them with a wide and diverse audiences and deliver brilliant visitor experience.

Click here for more information about this location

Day to day, you’ll manage and be accountable for the operations on-site at Ightham Mote and for smaller properties nearby. You’ll be committed to delivering and maintaining outstanding supporter involvement and experiences and for ensuring your teams are empowered to play their part.

You’ll line manage a team of staff and volunteers to ensure that visitors receive the best experience possible and will have responsibility for key areas from presentation, service, volunteer management, development, health and safety and elements of the commercial performance of the property.

Please also read the full role profile and additional information attached to this advert.

• Able to work on your own initiative, guided by our strategy and our values and behaviours and to solve problems
• Experienced in the practical elements of managing a growing visitor operation
• Proactive and solutions focused
• Effective organisation and planning skills, with close attention to detail
• Experienced at working to multiple deadlines and managing your own workload
• An enthusiastic leader of people, with the ability to develop and motivate your team through a period of change
• Able to communicate effectively at all levels and build relationships both externally and internally

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax-free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

• Independent financial advice

Click here to find out more about the benefits we offer to support you.