Property Manager - Kings Cross Estate Services, London - Savills Management Resources : Job Details

Purpose of the Role

People, Planet, Performance, Progress – King’s Cross’ ambition is to be a global exemplar of progressive city life. Inclusive, humane, modern urban city living. This is an incredible opportunity to act as a key ambassador for King’s Cross, managing customer relationships and curating an exceptional experience for all key stakeholders.

The Property Manager will deliver building management services across prestigious properties within the King’s Cross portfolio, which encompasses a 67-acre, mixed-use development combining high-end retail, Food and Beverage and commercial offices. The Property Manager will support the Head of Property Operations in delivering first-class property management and an unparalleled level of service as a part of the King’s Cross Estate team. The role will lead on various administrative duties, service charge management and reporting, specific projects, service partner management, helping to deliver the King’s Cross’ vision.

The successful candidate will collaborate with a wide array of senior stakeholders and ensure the King’s Cross brand, values and standards are upheld at every stage. The role is ideally suited to someone with initiative, drive and exceptional organisational skills, attention to detail and excellent written and verbal skills.

The Property Manager will work closely with the Senior Property Manager, Savills and management teams with line management responsibility for an Assistant Property Manager.

Key Responsibilities

Customer Experience & Stakeholder Engagement

• Act as the primary liaison for property owners and occupiers, fostering strong, professional relationships through regular reporting, structured meetings, and open, ongoing communication.
• Develop a deep understanding of occupier needs, ensuring their feedback is captured, communicated to stakeholders, and used to enhance service delivery and customer satisfaction.
• Lead consistent and effective communication strategies across all touchpoints, aligning tone, content, and method in collaboration with service partners and internal teams.
• Build and maintain collaborative relationships with service partners, client departments, and the wider Savills team to ensure seamless operations, innovation, and alignment with estate-wide objectives.
• Support the mobilisation and smooth transition of new assets into management, working closely with client leads and internal departments to ensure operational readiness.
• Implement and oversee a property delivery plan aligned with the Kings Cross Estate strategy, focused on delivering exceptional customer service, fostering community, and embedding accountability in decision-making.
• Monitor and manage on-site service delivery, proactively addressing issues and minimising disruption to occupiers.
• Partner with senior leadership and communications teams to conduct regular feedback sessions, using insights to drive continuous improvement and maintain high levels of occupier satisfaction.

Leadership, Team Development & Culture

• Take full ownership of building team development by ensuring all training, welfare, and performance needs are identified, reviewed, and actioned in line with company training policies and appraisal processes.
• Champion the KCES vision and values, embedding them into every aspect of building operations to drive a culture of excellence, integrity, and customer focus.
• Foster a resilient, adaptable, and self-motivated team culture, promoting a proactive, can-do attitude and a methodical approach to problem-solving.
• Lead by example with a passion for service delivery, providing inspirational leadership that motivates, mentors, and empowers team members to achieve their full potential.
• Drive operational excellence by coaching and developing assistant property managers, ensuring they receive structured inductions, ongoing professional training, and regular performance feedback.
• Cultivate a high-performing, customer-focused team environment that embraces innovation, sustainability, and continuous improvement.
• Build strong, collaborative relationships with service partners to ensure statutory compliance is consistently met and a culture of outstanding service is maintained across the estate.

Contractor Management

• Take full ownership of contractor performance, ensuring all service commitments are delivered in line with company policy and to the highest standards of customer service.
• Lead monthly KPI meetings with service partners, fostering open, honest dialogue to drive continuous improvement and reinforce a culture of accountability and excellence.
• Recognise and celebrate outstanding contractor performance across the estate, promoting a positive, service-driven culture.
• Address underperformance with resilience and professionalism, setting clear improvement targets and escalating issues where necessary in line with agreed protocols.
• Demonstrate adaptability by proactively managing procurement processes in accordance with company tender guidelines, ensuring services are fit for purpose and aligned with evolving estate needs.
• Build and maintain strong, collaborative relationships with all service partners, encouraging transparent communication and shared ownership of operational outcomes.
• Maintain a working knowledge of key technical and specialist stakeholders to ensure timely resolution of issues and seamless service delivery.
• Promote a unified, customer-focused approach among all site delivery partners, ensuring harmonious collaboration in support of estate-wide objectives.

Compliance