Property Management Team Leader - EW Recruitment Limited : Job Details

Job title: Property Management Team Leader

Salary: £30,000 - £32,000/ OTE up to £35,000

Location: Chelmsford – Hybrid

My client is looking for a Property Management Team Leader to join their team, you will look after a small portfolio personally, whilst supporting the Assistant Manager with the day-to-day management duties. This role will suit someone already overseeing a small team within the same environment or an experienced Property Manager looking to progress in their career. Proven experience in property management, with leadership or senior experience preferred. Very well organised, with a strong attention to detail and desire to provide the best level of customer service possible.

Duties:

• Managing a smaller portfolio personally and dealing with general maintenance issues
• Liaising with the tenants and landlords
• Arranging for contractors to visit properties to provide quotes or undertake works
• Processing invoices for the works completed
• The Team Leader will act as a point of escalation for complex issues
• Providing resolution and guidance
• They will also monitor volumes being handled by each member of staff and step in where required to avoid work building up
• Encourage service excellence and build strong client and tenant relationships
• Monitor team performance and implement strategies for continuous improvement
• Work closely with our Assistant Manager in building further upon good working relations with our ‘approved contractors’ and meet with new companies to expand our approved panel.
• Assisting with arrangements linked to team events and internal competitions.

Attributes:

• Exceptional interpersonal and communication skills
• A proactive problem-solver
• Excellent time management
• IT proficient