Property Maintenance Administration Assistant - Your Place Ltd : Job Details

Your Place Ltd, Based right in the heart of Liverpool, as one of the longest established agencies we’ve been matching students with high-quality and affordable properties for more than a decade. From cosy apartments to shared houses, we work with landlords across the city to offer a wide range of options tailored to student life.

Property Maintenance Administrator

We’re looking for a proactive, practical and detail-focused individual to join our Team, working alongside the Property Manager.

Key Responsibilities - You’ll work closely with contractors, tenants, landlords and the lettings team to ensure maintenance issues are resolved efficiently and professionally.

Manage maintenance requests

Log and respond to repair reports from tenants and staff, triage based on urgency and assign to the appropriate contractor.

Coordinate contractor schedules

Issue jobs, manage diaries, follow up on progress and ensure all updates are logged and communicated clearly.

Organise compliance checks

Schedule and track safety inspections including gas safety certificates, EICRs, PAT testing and fire alarm servicing.

Respond to emergencies

Act fast and calmly when urgent issues arise, ensuring the right trades are dispatched quickly and safely.

Communicate with clients

Liaise with tenants, landlords and guarantors about works, access, scheduling and updates. Carry out property viewings during our lettings season.

Maintain systems and records

Keep internal job management systems updated, upload certificates and reports, and ensure all property files are audit-ready.

The successful candidate will have

• An interest in the property industry
• The ability to work in a team and on individual tasks to completion
• The qualifications or experience to solve problems and ability to adapt to learn new skills
• Strong organisational skills – able to manage multiple tasks, timelines and contractors
• Team collaboration – work well with lettings and maintenance teams
• Excellent customer service skills
• Is articulate and able to complete task to achieve targets and goals
• Good communicator
• Good understanding of Microsoft, excel packages
• Basic property maintenance knowledge – awareness of repairs, safety checks and contractor types

Personal Qualities:

• A great sense of humour
• Professional and approachable
• Highly organised with excellent time management
• Able to work independently and within a team
• Driving Licence (required)

Job Types: Full-time, Permanent

Education:

• GCSE or equivalent (required)

Experience:

• Customer service: 1 year (required)

Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person