Property Housing Officer - Evolve Recruitment : Job Details

Job Title: Housing Officer, Property Housing Officer, Housing Coordinator

Location: Leeds, Bradford, Chapeltown, Headingley, Harehills, Horsforth, Pudsey, Holbeck

Salary: £30,000 Free lunch

Our client is seeking an experienced and proactive Housing Officer to join their growing team. This role plays a vital part in supporting the Property Management team by assisting with the management of a wide ranging portfolio of part buy – part rent properties, leases and customers, liaising with customers and suppliers to ensure delivery of excellent customer service. An excellent opportunity for someone with proven skills and experience in a similar role.

Responsibilities

• Acting as the first point of contact for customers at all stages of property management, post sale
• Managing calls and correspondence effectively with third party property management agents and customers, developers, and managing agents, including obtaining documentation from them where required
• Handling general lease and property management queries from customers, managing agents and other related third parties
• Manage complaints of anti-social behaviour in line with policy and procedure
• Support the Head of Housing and Customer Services in the development of customer feedback (including from surveys, complaints and compliments) and the improvement of customer satisfaction and operational quality
• Deal with inbound and outbound telephone calls and correspondence to ensure all queries are delt with and resolved in a satisfactory and timely manner
• Assist with the collection of rents and other charges due under the tenancy agreements
• Support and assist with the collection of low level arrears on shared ownership tenancies
• Maintain adequate and accurate records for auditing and reporting purposes
• Support the set-up of new customer accounts and changes to existing accounts
• Review and action post received, and sending out any post required from the office
• Any other general administrative duties required
• Providing excellent customer service and support in line with company mission
• Providing support to the Senior Property Manager and undertaking other duties as required

SKILLS & EXPERIENCE

• Passes in GCSE English & Maths at grade 4 or above or equivalent or ability to operate at that level.
• At least 2 years of property management experience in affordable housing or private rental sector
• Experience of residential property management and/or residential transactions
• IRPM Level 2 Qualification desirable
• Excellent customer service skills
• Ability to multitask and work to deadlines
• Good standard of numeracy and literacy, knowledge of MS Office (in particular Excel) and database management
• Good analytical skills
• Self-motivated and a commitment to personal development
• Ability to multitask and work to deadlines
• Well organised, and able to work as part of a team and under pressure
• Ability to self-motivate to meet deadlines without close supervision
• Ideally some knowledge of tenant law, leases, service charges, and/or property management

You are required to be eligible to work in the UK full time without restriction. If you feel you have the relevant skills and experience required for this role, then please apply to Evolve Recruitment, Kingston upon Thames for more information.

Due to the high volume of applications we receive it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within five days please assume that on this occasion your application has not been successful.