Property Customer Care Coordinator - Caralex Recruitment : Job Details

Caralex Recruitment Limited have been asked to recruit a Property Customer Care Coordinator for a leading property company based in Hertfordshire. The role will entail taking inbound calls from customers wanting to report issues with their property, logging these calls onto their database system, handling escalation, appointing relevant tradesman to visit properties to rectify the faults as appropriate and then closing out the defects to a satisfactory conclusion. 

You will need to have customer service experience within the property industry, preferably within new homes development, and have an understanding of what would be a defect, NHBC standards, snagging etc. 

This is a full-time, office based role, Monday to Friday.