Property Administrator - Right There : Job Details

We are recruiting for a Property Administrator to join our Property Services team. The Property Administrator will provide administration support to the team as well as providing front line information to staff, managers, supplier and contractors.

We are Right There, a charity that recently celebrated our 200th anniversary. We provide tailored support for people, at home, and in the community. We are here for people who are living with the effects of homelessness, poverty, substance use, or family breakdowns.

Last year we supported almost 4,000 individuals, helping to prevent them from becoming homeless or separated from the people they love. Every person’s story is unique, and everyone’s route home is different - it doesn’t matter what the situation is - we’re not here to judge, only to help.

The Property team is responsible for the management of a portfolio of 470+ properties of various size, predominantly in the Glasgow area and includes general. administration, maintenance workers, technicians, painters and joiners.

This role is office based Monday to Friday.

Main duties and responsibilities will include:

• Updating and managing the repairs and maintenance section of Homemaster to include internal, external and landlord repairs.
• Facilitate the administration process for repairs and maintenance.
• Liaise with staff teams and management in relation to property repairs and void assessments and repairs.
• Using the Homemaster system accurately record the repair or void and escalate to internal Maintenance Team.
• Monitor completion dates with internal, external and landlord contractors and escalate any issues to the relevant person/team.
• Update the Tracker system with status of void assessment and repair.
• Notify relevant staff or services to confirm status of property repairs.
• On receipt of authorised invoices close jobs on Homemaster and input all relevant costs and dates.
• Ensure forward maintenance is planned. Schedule repairs into Outlook calendar for maintenance team, liaise with tenant to arrange access and confirm if there are any additional considerations.
• Continuously update Work Orders on Homemaster with applicable information.

Full details can be found in the Job & Person Specification on our website.

Our values make us who we are and define our actions and behaviours every day. We’d expect the post-holder to uphold and represent our organisation in a way that reflects our values and person-centred way of working.

We’re looking for someone who has gained Administration experience from working in a busy office environment, coupled with a good working knowledge of MS Office in particular MS Excel. You will be confident managing a busy workload and prioritising tasks, as well as having the confidence to work autonomously. Experience of working in a Housing environment is beneficial.

What you can expect from us

We value our staff as our greatest asset and will provide the following working conditions:

• The post holder will report to the Property Administration Supervisor.
• Your normal working hours are 35 per week, worked Monday to Friday between the hours of 8am and 4pm depending on the needs of the service, with 1-hour unpaid break.
• Your usual place of work will be Rosemount Business Park, Charles Street, Glasgow, G21 2QA.
• Annual leave entitlement of 210 hours holiday (equivalent to 6 weeks) pro rata per year in the first year rising to 280 hours (equivalent to 8 weeks) pro rata per year in the second. This includes public holidays
• You will be automatically enrolled into the People’s Pension in the month that you will complete 3 months of employment, provided you meet the auto-enrolment criteria
• Life Insurance from day one
• Cycle to work scheme
• Option to purchase and sell annual leave
• Ongoing learning and development

Interested in applying?

Applications will be considered as they are received and interviews arranged.