Programme Coordinator - Cambridge Education Group : Job Details

We are currently looking for a new Programme Coordinator to join our iheed division, part of Cambridge Education Group.

About the role

The Programme Coordinator will work with lecturers to ensure students have a first-rate education experience that is efficient, effective and responsive to changing circumstances.

This will involve the development of timetables, support of faculty, organisation of face-to-face workshops, online tutorials and assessments.

Central to the role will be the support of our students who are undertaking part-time postgraduate programmes while balancing busy clinical commitments and family responsibilities. The post holder will be in regular contact with students and will require strong organisation and communication skills to work persuasively and tactfully with an international team of tutors and staff.

We are Headquartered in Dublin and we operate a Hybrid working model whereby we ask for two days in the office. However please don't preclude yourself if you are located in rural Ireland. We are very flexible and simply want to attract the very best staff regardless of located.

The role is on a full-time, permanent basis.

Please note that interviews for shortlisted candidates and any potential job offers may be in place before the application end date. If you are interested in the role, we recommend you apply as soon as possible. The role may be closed earlier than specified.

Key responsibilities as a Programme Coordinator:

• Act as a point of contact for students, tutors and other members of the team, dealing with enquiries and providing support

• Work with a team of tutors to ensure the smooth delivery of weekly tutorial sessions

• Assist with induction events and prepare information packs for incoming students

• Sensitively deal with student requests for learning support and mitigating circumstances

• Prepare programme reports for iheed and accrediting university committees

• Assist with marketing, as and when required, to promote increased applications and high retention rates

• Take responsibility for the maintenance of accurate student records, including liaison with the Registrar’s office of the relevant accrediting university

• Organise the receipt, collation and distribution of student assignments/projects for marking by internal and external examiners

• Co-ordinate the receipt, collation and distribution of examination papers between iheed, accrediting University and External examiners

• Production of letters and results transcripts to be sent to students

Aspects we will be looking for:

• Educated to degree level or above

• Experience in an education / education administration role

• Evidence of effective team working

• Experience of maintaining clear and accurate records

• Flexible and open to change as this role will change and evolve as iheed continues to grow

• Strong organisation and communication skills to work persuasively and tactfully with an international team of tutors and staff

• Ability to meet tight deadlines on their own initiative

• Strong interest in supporting learners

• Excellent written and oral communication skills

• High level of accuracy and a methodical approach to work

• Sensitivity of working with people from a wide range of cultures

• Good IT skills including word processing and spreadsheet packages

• Adaptable and flexible, with the ability to learn new skills quickly

• Customer focused, with a friendly and helpful attitude

About iheed

iheed are a division of Cambridge Education Group. Since 1952, Cambridge Education Group has been delivering the highest quality academic programmes, providing a valuable stepping-stone for thousands of students to progress onto the world’s leading universities and maximise their career opportunities.

Established in 2013, iheed is a prestigious, globally recognised, online medical education organisation, built by doctors and healthcare professionals for doctors and healthcare professionals. By partnering with world-leading education institutions, we offer healthcare professionals around the world blended and online postgraduate medical education programmes on the world’s most advanced medical education learning platform.

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Holiday - 25 days + bank holidays