Professional Services Manager - Trident : Job Details

Job Title:Professional Services Manager

Job Location:Office based - Brighton (this is not a remote working role)

Driving License:A full UK driving license is required

Travel: Occasional travel to client sites may be required

Trident is a fast-growing, values-led Managed Service Provider based in Brighton. We’re known for delivering outstanding IT services, driving innovation, and fostering a vibrant, people-first culture. This is an excellent opportunity for a people manager with IT infrastructure expertise to join our leadership team and help shape the future of IT service delivery.

What We Offer:

• Up to 32 days’ holiday plus bank holidays.

• 7,000+ hours of on-demand IT training.

• Bupa Employee Assistance Programme for you and your family.

• Cycle to Work scheme and tech discounts.

• Central Brighton office with social spaces.

Your Role:

• Lead and develop a high-performing technical team.

• Oversee project delivery and resource planning.

• Drive service quality and operational efficiency.

• Anticipate requirements and proactively manage available capacity.

• Collaborate with sales and service teams.

• Ensure ISO compliance and high security standards.

• Contribute to strategic direction as part of the leadership team.

What You’ll Bring:

• 5+ years in leadership, 3+ in project/professional services.

• Excellent communication and client relationship skills.

• Strong time and task management, with adaptability.

• Proven line management of large teams - Having conducted performance reviews, workflow management etc.

• Technical knowledge of the MS stack - Windows OS, Windows Server, Active Directory, Exchange, VM-Ware.

• A passion for customer service and team development.

We are excited to have the right person join our dynamic team and be part of our thriving MSP environment!