Product Support Technician - EAC Consulting Group : Job Details

EAC are representing a Market Leading Organisation who are on the lookout for a Product Support Technician to join a growing and innovative technical business, in Milton Keynes. This varied, hands-on role will see you supporting multiple areas across the company, from equipment servicing and stock management to technical support and field installations.

This is a fantastic role for someone with an engineering mindset, a willingness to learn, and the flexibility to get involved in many different areas of the business. No two days are the same, and your contributions will have a real impact across the team.

On Offer for Product Support Technician:

• Salary £24,000 - £30,000 (DOE)
• Monday - Friday hours (37.5 hr week)
• 25 days annual leave (plus Bank Holiday's)
• Training & Development
• Must Drive: Occasional Site Visits

Duties for Product Support Technician:

• You will be primarily involved in service delivery — including managing equipment hire, stock control, goods handling, and customer support.

• Assist with hardware assembly, testing and repairs, and play a key role in deploying technical equipment on customer sites.

• Communicating with customers to understand and record hire requirements

• Preparing, packing, and dispatching equipment for hire, sales, and calibration

• Receiving and checking incoming goods from customers and suppliers

• Monitoring stock levels and processing relevant documentation

• Diagnosing and repairing faults in instrumentation

• Assembling and wiring up electronic systems, both small-scale and for larger customer platforms

• Installing systems on customer sites as needed

Ideal Product Support Technician:

• Strong communication skills and a customer-focused approach

• Interest or background in engineering, with hands-on experience in hardware and/or software

• Full UK driving licence and willingness to travel for installations

• Enthusiastic learner with a "can-do" attitude and a desire to contribute across the business

• Previous experience in a technical support or engineering environment

• BTEC Level 3 (or equivalent) in a technical or numerate subject