Product Support Technician - Serve Talent : Job Details

Job Title: Product Support TechnicianLocation: 20 mins from Bury St Edmunds, Haverhill, and NewmarketHours: 8am-5pm, Monday to Friday (40 hours/week)Our client, a leading brand within agricultural machinery manufacturing is seeking a dynamic and knowledgeable individual with a passion for engineering, agriculture, and customer relations. As a Product Support Technician, you will play a pivotal role in understanding customer needs, providing technical solutions, and contributing to product and production development. This position offers a fantastic opportunity for personal and professional growth, including occasional overseas travel and participation in a supportive team environment.Responsibilities:

• Utilise engineering and technical knowledge to understand customer requirements and provide suitable solutions.
• Build strong rapport with customers, effectively communicating technical information and product benefits.
• Collaborate with internal departments to provide feedback for continuous product and production improvement.
• Present technical information to small groups confidently and effectively.
• Work both independently and as part of a team to achieve goals and targets.
• Provide weekend phone cover on a rotational basis as part of the After Sales Team.

Requirements:

• Engineering technical knowledge and experience, preferably in agricultural machinery.
• Understanding of agriculture, with knowledge and experience in electrics, hydraulics, and mechanics being advantageous.
• Proficiency in English (written/spoken). Proficiency in additional European languages is advantageous.
• Strong proficiency in MS Office.
• Excellent communication skills, both verbal and written.
• Attention to detail and ability to work under pressure.
• Positive mindset, enthusiasm, and a can-do attitude.
• Ability to learn continuously and share knowledge with others.

Benefits:

• Competitive salary.
• Opportunity for occasional overseas travel.
• 31 days holiday per annum, including Bank Holidays.
• Christmas shutdown period.
• Sick pay policies post-probation.
• Free on-site parking.

If you are an energetic and detail-oriented individual with a background in engineering and a passion for agriculture, we encourage you to apply for this exciting opportunity.How to Apply:Please apply directly through this advert, or if you have any questions, please call Aimee Baker on