Product Manager - Red Engine : Job Details

As a Product Manager for the Loyalty Squad, you will have ownership of the loyalty proposition, experience, product roadmap, strategy and delivery.

You will be passionate about creating a seamless guest membership that boosts engagement and drives repeat visits. The ultimate goal is for you to create products people love.

What you'll get

Competitive pay & discretionary annual bonus

33 days annual leave inclusive of Bank Holidays

Fusion working (our team are regularly in our venues or working collaboratively in our bright offices in Islington 4 days per week ( Thursday is our work from home day plus an extra WFH Friday each month)

Staff discount on Food and Drinks in all venues (50% off Sunday, Monday, 25% off Tuesday - Saturday)

Free game hire at Flight Club and Electric Shuffle Venues

Private healthcare

Regular team socials

Monthly learning and development classes, quarterly teambuilding events

Help @ hand 24/7 health support

Free access to therapy, nutritionists, and physiotherapists

Weekly lunch in venue

Key Responsibilities

Working as the Product Manager for Loyalty, within the Product Team, you will:

• Be responsible for the end-to-end product experience for our Loyalty Products: My Flight Club / My Shuffle Club members. This includes the full lifecycle; from acquisition, engagement, to retention/churn prevention.

• Develop and execute a comprehensive digital product vision and roadmap, sizing the opportunity, gaining buy-in to the vision, managing resourcing, and ensuring delivery.

• Identify the biggest product opportunities to go after to ensure Red Engine is able to achieve key business goals and our north star.

• Be obsessed with the guest and focus on understanding their motivations, behaviours and needs.

• Conduct guest research across our digital/physical touch points collecting feedback as required through the product development process.

• Interrogate behavioural data to review success of product releases and identify development opportunities.

• Drive and manage a continuous development environment and product lifecycle.

• Stay informed of industry trends, best practices and perform regular competitive analysis.

Skills and Qualifications

• Solid experience as a Product Manager. A background in entertainment and/or hospitality industries would be a bonus.

• Proven track record of successfully leading and delivering complex products and outcomes, ideally in conversion.

• Strong analytical skills, with the ability to translate data and insights into actionable product strategies and roadmap plans.

• Experience working in an agile development environment, employing iterative and data-driven methodologies.

• Exceptional communication skills, with the ability to influence and collaborate effectively across cross-functional teams and stakeholders.

• A customer-centric mindset, with a passion for understanding customer needs and delivering exceptional user experiences.

• Entrepreneurial spirit, with the ability to thrive in a fast-paced and dynamic environment.

• Curious, creative thinker and problem-solving mindset.