Process Assistant - Eden Brown Synergy : Job Details

Eden Brown Synergy are working with an organisation based in Newport (South Wales) that support the Government.

They are looking to recruit a number of Process Assistants to join their busy team for 12 months initially.

The roles are full time, to start ASAP and paying £12.60 PAYE per hour + holiday pay.

The client offers hybrid working with 3 days a week at home at 2 days in the office.

The company:

• This organisation provides cross Government and Police HR, Resourcing and Finance Shared Services.
• Flexibility and a positive attitude towards change are essential.

The role:

• The role is based on the Police & Resourcing Customer Hub. Working in the fast-paced environment you will be the first point of contact for Applicants and Vacancy Managers discussing recruitment campaigns for Central Government clients.
• The role involves gathering information from internal recruitment applicant tracking systems and liaising with specialist recruitment teams to handle more complex resourcing and recruitment casework queries. If you have a passion for delivering customer service excellence, work well in a fast paced environment and a resilient personality you will fit in with us - comprehensive training will be provided and there are good opportunities to progress within our growing organisation.

Deliverables:

• Answer all incoming/outgoing calls and Live Chat in line with current service level agreements
• Respond to all emails and internal service requests in line with current service level agreements.
• Use the internal system to provide an accurate and timely response or escalate queries where applicable.
• Be customer focused at all times ensuring that excellent customer service is provided on all calls.
• Highlight any improvement opportunities
• Be a part of process and service improvements whether through suggestion or implementation.
• Work as part of a strong team to deliver results during peak times where calls are peaking. Ensure adherence to designated breaks and lunches, and that you are proactive in resolving queries both accurately and quickly.

Essential Skills

• Attention to detail
• Able to work in a team or other structured environment.
• Articulate and able to maintain good relationships with colleagues and clients.
• Delivers a high quality customer service in a professional manner, creating trust and confidence
• Excellent communicator
• Effective team player, who constantly displays commitment and flexibility
• Assimilates and applies policies and procedures consistently
• Accurate and timely delivery of tasks
• Effective problem solver
• Excellent organisational skills
• Attention to detail in record keeping.

Please only apply for these roles if you have all the skills, knowledge and experience to carry out the role above and can easily commute to Newport twice a week.

Thank you

Charlotte

Eden Brown Synergy is an equal opportunities employer.

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