Prescription Chaser - Gap Personnel : Job Details

Gap Personnel who are operating as an employment business are currently recruiting on behalf of our client for Prescription Chaser for a company based in Liverpool, L3 area.

The position is ongoing with a possibility a permanent contract for suitable candidates.

We are offering excellent opportunities to work within the Customer Service department for a medical company based in Liverpool.

Our client offers ongoing work, with training and development in a fantastic up-to-date facility with excellent progression opportunities within the business.

Duties will include:

· Handling large outbound calls to surgeries to request outstanding prescriptions for orders we have provided to our patients.

· Handling inbound calls from surgeries calling in to query outstanding prescriptions and orders raised.

· To escalate to TM any concerns of outstanding orders where a prescription may not be received due to the GP declining to prescribe for a number of reasons.

· To confidently challenge any push back from a surgery when stating prescriptions have already been issued but haven’t been received.

· To arrange collections of stock delivered where a prescription will not be issued.

· To ensure prescriptions are being issued for the full product quantity and correct code as per the order raised.

· To stop orders being delivered if surgery raises concerns that a prescription will not be issued.

· To raise credits for orders where a prescription will not be issued, and a collection is not possible.

· To contact patients if the GP is querying the order raised and they need further clarification.

· To work well alongside patient advisors to be able to query why certain products or quantities have been added, to support in getting a prescription.

· To be able to redeem when an NHS smartcard is available for them.

The candidate will need:

A good telephone manner.

Good Maths skills.

Good attention to detail.

The hours of work:

·???????? 9.00am to 5.00pm Monday-Friday

Benefits of working for us:

· Weekly pay

· 28 days accrued holidays for the year

· Immediate starts

· Temp to Perm roles available

· Investment in training and development

· Progression opportunities within the business

· Pension contributions

The rate of pay is:

·???????? Starting salary of £12.21 ph

Gap personnel group are committed to the selection, recruitment, and development of the best people, basing judgment solely on suitability for the job.